Customer Service High School

Carline J. Occius

*** ******** ******

Malden, MA 02148

Tel. 857-***-**** / 617-***-****

E-mail: ***********@*****.***

_____________________________________________________________

OBJECTIVE:

SUMMARY OF QUALIFICATION :

* Certificate in Paralegal from Bunker Hill Community College: a one

year academic program including an intensive research project following

courtroom appearances.

Current student in criminal justice major

* Knowledge of Microsoft Word and Excel, data bases and various

computer hardware

* Extensive experience in customer service

* Certificate of Accomplishment in Health Careers from Somerville High

School

EDUCATION :

Bunker Hill Community College; Charlestown, MA

2009 -Now

Student criminal justice major in process

Bunker Hill Community College; Charlestown, MA

2005-2006

Certificate in Paralegal

Courses included: Criminal Law, Introduction to Law/Paralegal

Practices, Family Law, Legal Research/Writing, Business Law I, Real Estate

Law,

Estates and Trusts, Intensive Research Project following courtroom

appearances

Somerville High School; Somerville, MA

1995-1999

High school Diploma

Certificate of Accomplishment in Health Careers:

1998-1999

WORK EXPERIENCE :

Duty Free America/ Logan Airport; Boston, MA 2000-

present

Badge Coordinator and New Personnel Coordinator

Assist airline passengers in the international terminal and U.S. Customs.

* Supervise orders and placing orders

* Stock merchandises

* Gifts Specialist

* Interact with customers

* Handle cash transactions

* Train new employees

Boston Financial Data Services; Boston, MA

1998-2000

Office Administration Assistant

Exceptional organizational skills

-Excellent verbal and written commutation skills

-Provide exceptional customer service to domestic and international

customers

-Handle and answer phone calls with professionalism

-Answer emails in a timely manner

-Proficiency in MS Office, Excel, Word, Outlook

-Coordinate Travel accommodations, for meetings, conferences and events

-Able to multitask and have excellent work ethics

-Ability to work in fast paced environment

-Handling of files and records.

-Handle confidential information with a high level of discretion ?

-Support sales team with the following duties:

-Customer Quotes

-Proposals

-Assist customers via phone and email

-Working with different departments to expedite orders ?

Reviewed customer applications

Updated client files; opened and closed accounts

Au Bon Pain; Boston MA

1996-1998

Supervisor

Handing cash, count the safe in and cash out register

CVS Pharmacy; Boston, MA

1997-1998

Cashier and Customer Services

* Handled the cash register and all transactions

* Trained new personnel

References Available upon

Request

[pic]

Bottom of Form

Contact this candidate