Customer Service Data Entry
Resume:
Monica Scott
PO Box *****
Minneapolis, MN *****
Email: ***********@*****.***
Education
University of Minnesota, Twin Cities MFA 1993
North Carolina A&T State University, Greensboro, NC BFA
1990
Experience
The most recent temporary assignments dating from June 2010 through the
present and lasting less than a month are as follows:
Customer Service Rep and Data Entry Clerk at a real estate loan servicing
company-duties included following up with appraisers to make sure they
completed their appraisals.
Customer Service Rep at the Minneapolis based Muscular Dystrophy
Association: duties included making outbound calls to various businesses
requesting their help in fundraising for the organization.
Data Entry Clerk at a manufacturing company-duties included entering
information from purchase orders coming through fax and email and calling
out to customers to verify orders and amounts are accurate.
Jewish Family and Children's Services(Minnetonka 952-***-****)
11/5/2009-4/8/2010. Recruiter. My duties include recruiting parents and
families for a FAST (Families and Schools Together) program and meeting
with parents for interviews to discuss aspects of the program. Other
duties include participating in the parent group meetings during the course
of the program.
Spherion/Smiths-Medical(Arden Hills 651-***-****/651-***-****)
1/4/2010-4/23/10. Data Entry. This job entails entering data from paperwork
in the Service/Repairs department and closing out the repair orders. Data
is entered using Oracle software. Other duties include entering service
numbers and information into an Excel spreadsheet.
Kelly Services & Spherion /Allianz Life (Golden Valley, MN 763-***-****)
10/1/06-12/30/2009. Data Acquisition Team(DAT). This job entails entering
data into several different software applications; Onbase, VersatUL, ID3,
Lotus Notes, SPOE for agent information FrontOffice and Inforce Online.
Duties include updating address changes from postal cards and return mail
for policy owners and agents; keying new applications for variable
annuities; processing re-allocations for policy owners investing in the
stock market. The DAT team is in the process of being outsourced. Other
duties include creating an SOP(Standard of Operations, 143 pages) for the
outsourced team in three phases. Constant contact with the outsource team
during hands-on training, via phone, via email and with other in-house
departments is required to answer questions and create a smooth transition
of duties to the outsource team.
COCARD Merchant Services (Edina, MN 888-***-****)
5/31/06-9/28/06:Telemarketer-Duties include outbound calling to businesses;
requesting faxed credit card statements to analyze and offer discount.
This job ended after exhausting all telephone lists.
Kelly Temporary Services/Allianz Life (Golden Valley, MN 952-***-****)
4/8/05-6/17/05: Customer Service rep, Transfer & Exchange Dept. Duties
include processing transfer paperwork from one company to another;
verifying that forms are correctly and completely filled out. Calling
agents and companies for additional information and documenting info into
system.
Kelly Services/Wells Fargo (Bloomington, MN 952-***-****)
10/20/03-1/31/04: Customer Service Rep. Human Resources Dept. Duties
include enrolling team members in health benefits via VRU and online.
Other duties include responding to inbound calls and answering related
benefits questions by researching handbooks and using Call Tracker, Ask HR,
Travis/Cobra, emailing and conference calling.
SM Engineering (Hopkins, MN 800-***-****)
4/7/03-10/4/03 Account Executive
Duties include making outbound calls to businesses and offering them a
chance to lower their utility costs. Once the offer is made an appointment
is set for representatives who travel to these businesses nationwide.
Appointments set ranged between 10-15p/wk and sales reached 27 thousand per
month.
Manpower (Plymouth, MN 763-***-****)
9/5/02-1/27/03 Education Coordinator
Duties include making outbound calls to schools and offering them a
demonstration of a poster printer. Once the offer is made an appointment
is set for representatives who travel to these schools nationwide.
Appointments set ranged between 10-20p/wk.
Contact this candidate