Customer Service Manager

MELISSA BUDDEN

EXPERIENCE

****-******* ** ******** **********

Dallas, TX

Team Lead/Console Operator

Payroll/Human Resources

. Assistant to Command Center Manager.

. Responsible for updated coworkers and Security Officers

personal, and site location information.

. Perform general office duties but not limited to creating

letters, memos, and excel spreadsheets for updates as requested

by and for corporate, district and regional supervisors.

. Responsible for receiving, sorting, distributing and sending

Command Centers email, faxes and snail mail.

. Responsible for logging all updates and related information upon

request into corporate information system software. Handle daily

customer, clients and security officer's related issues through

multi-line phone and email inquiries in a professional, timely

manner.

. Responsible for reviewing and entering coworkers reporting of

security related incidents in the corporate on-line incident

reporting system and reviewing coworkers written incident

reports forms for supervisor and managers review.

. Responsible for handling, entering and maintaining weekly

invoices, and alarm management reports for review and approval

by manager.

. handle employee benefits questions or recruiting, interviewing,

and hiring new staff in accordance with policies established by

management.

. Performs tasks to establish and maintain employee/payroll

records including checking and auditing timekeeping records for

compliance with established standards, maintaining time and

attendance records, entering new hires into the payroll system,

posting changes in pay and tax status, and miscellaneous changes

. compute wage and overtime payments, calculating and recording

payroll deductions, processing requests for paycheck

corrections, and processing terminations.

2003 - 2007 TJ MAXX

Alpharetta, GA

Front End/Customer Service Lead and Cash Office Associate

. Ensures operational controls at the front line, Service Desk,

Layaway and Jewelry are in accordance with company guidelines

and policies.

. Ensure that information is communicated to store Associates on a

timely and consistent basis.

. Ensured Front Line Associates provided prompt, courteous and

knowledgeable service to all customers.

. Use leadership skills to prioritize and delegate assignments,

and assist with the presentation of Front End Associates.

. Trains and develops associates on customer service standards,

register procedures and proper front line procedures and

controls.

. Maintained cleanliness and organizational standards throughout

the Frontend/Customer Service area.

. Have extensive experience in cash handling.

. Assisted customers and co-workers with inquires, sales and

returns.

. Resolved complaints and answered questions from customers

regarding services and procedures.

. Researched and priced merchandise.

. Assisted in cash office; preparing reports and preparing

register tills.

. Ensures front line associates provide prompt, courteous and

knowledgeable service to all customers. Resolved customer

service issues appropriately and competently.

2005 - 2006 ISMG

Atlanta, GA

Security Officer

. Provide a visual security presence.

. Conduct hourly patrols and secured property and site location to

ensure that visitors and employees had a safe experience.

. While making hourly rounds, ensured security doors were in

proper working order, and report problems to the Lead Security

Officer.

. Monitored computerized surveillance alarm systems.

. Monitored visitors, sign in and out sheets, and escorted

authorized and unauthorized personnel, admit staff and visitors

to and from buildings.

. Check in and sign out deliveries, and answer the security office

telephone.

. Generated and compiled daily incident reports for review.

. Quickly, professionally and effectively solved daily challenges

and customer issues.

2002 - 2005 Region Ten

Charlottesville, VA

Residential Facilitator

. Assisted mentally challenged individuals in a controlled home

environment.

. Assisted with daily living tasks such as transportation,

administering medication, meals, hygiene and grooming.

Encouraged and taught client to become self-sufficient.

. Planned and recorded each daily activity, assigned rooms,

ordered supplies, scheduled maintenance, distributed mail, and

arranged appropriate medical services for clients.

. Drove clients to appointments and errands, and chaperoned the

residents at special events and trips.

EDUCATION

2009 - Present Liberty University Online

Lynchburg, VA

. Bachelors in Psychology

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