Manager Customer Service

James C. Bazoukas

Multi-Unit District Sales Manager

Professional Summary

Highly effective and results-driven District Sales Manager with extensive

experience in multi-site Retail Store Management. Strong P&L track record

with functional management experience in all disciplines of store and

pharmacy operations. Proven ability to build and lead teams in a high-

growth environment. Established coach, trainer, and mentor known for

identifying and developing talent throughout assigned district. Experience

includes supply chain management, productivity and cost reduction

improvements, and developing a culture focused on sales, employee and

customer satisfaction and retention. Possess outstanding communication,

consulting, presentation, and relationship building skills with a results

oriented attitude.

Areas of Expertise

Business & Multi-Site Operations ? Sales Training & Development ?

Revenue/Market Growth & Profit Improvement

Customer & Vendor Relationships ? Performance Management ? Coaching &

Mentoring

Merchandising & Inventory Management ? Talent Assessment & Development ?

Execution Metric Management

Real Estate/New Store & Relocation Oversight

Professional Experience

CVS/Caremark, Woonsocket, RI 1978 -

2009

CVS is a Fortune 50 Company and the Leading Retail Pharmacy in the United

States.

District Sales Manager, Lowell, Framingham, Natick, MA (1989 - 2009)

Directed a team of 61 with P&L responsibility for 18 business units

including front store and pharmacy with annual sales exceeding $150M.

. Successfully increased market penetration by opening 27 new stores

including planning, organizing, and staffing within budget and timeline.

. Received company-wide recognition from President and CEO for developing a

new pharmacy service program which increased prescription market shares by

26,000 across 16 pharmacy units.

. Improved talent "bench strength" by proactively identifying,

interviewing, and mentoring emerging leaders for district manager,

pharmacy supervisor, and training store management positions.

. Reduced district expenses by $63,000 (12.8% to 11.3%) in one year by

implementing operational controls with Managers, Pharmacy Supervisors and

Pharmacists.

. Received 10 Regional Customer Service Awards by coaching and building

high performing teams with a customer oriented attitude.

. Achieved or exceeded budgeted shrink numbers consistently over a period

of 19 years by providing guidance and training to Store Managers and

Pharmacists.

. Reduced turnover and improved service levels through development,

implementation and management of employee engagement and emotional

connection strategies.

. Identified, trained and developed 17 high potential managers and

pharmacists who were then promoted to District Managers, Pharmacist

Supervisors and senior level corporate positions.

. Safe-guarded and grew market share by designing and executing a direct

competitor combat strategy with managers and pharmacists. This innovative

approach included value statement merchandising, enhanced customer service

plans, and the re-launch of the Extracare loyalty program.

CVS/Caremark, continued

. Lowered health costs and improved the health of our patients by

successfully implementing a patient care initiative to registered

pharmacists staff of 70. This initiative consisted of first fill

counseling, therapy compliance and Rx consolidation.

Training Store Manager, Worcester, MA (1982 - 1989)

Selected to become a Training Store Manager due to high level of personal

standards and business subject matter expertise.

. Managed the overall training and development for high potential Assistant

Managers which lead to individual promotions during a period of high store

growth.

. Developed and implemented a training strategy that resulted in consistent

assessments and readiness for future management positions.

Assistant Store Manager, Worcester, MA (1978 - 1982)

. Assisted with store operations including merchandising, inventory, and

customer relations and staffing.

Education & Certification

B.S., Business Management, Worcester State College, Worcester, MA

CPR Program, American Red Cross

AFFILIATIONS

Instructor, Interviewing Skills, Assumption College, senior students

Chairman of the house committee and lead for a $2M restoration project for

a local Cathedral

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