Customer Service Sales Representative

JUSTIN C. CLEMENTS

**** **** **. *****, **. *****

MOBILE 214-***-**** ? E-MAIL ****************@*****.***

OBJECTIVE

Seeking a professional career in customer service.

PROFESSIONAL EXPERIENCE

Aug. 2010 - Current

Carrollton-Farmers Branch ISD

High School Spanish Teacher

. Deliver rigorous instruction. Maximize student learning by

embracing innovative instructional strategies, designing new and

challenging curriculum and aggressively seeking new ways to engage

students in life-long learning.

Mar.-2010 - Aug. 2010

Nationstar Mortgage

Customer Service Representative

. Act as a focal point for incoming mortgage phone inquiries

concerning products and services. Interpret and analyze consumers'

written or verbal disputes. Educate the consumer on dispute

management and offer options of resolution.

Aug. 2007 - Aug. 2009

Irving ISD

3rd Grade Bilingual Teacher

. Teach all elementary subjects at John R. Good Elementary utilizing

the transitional bilingual program. Assume all responsibilities of

regular classroom teacher, including professional development,

communications with parents, and assessments of students.

Aug. 2006 - Aug. 2007

Mesquite ISD

3rd Grade Bilingual Teacher

. Teach all elementary subjects at W.O. Gray Elementary utilizing the

50/50 bilingual program. Assume all responsibilities of regular

classroom teacher.

Nov. 2005 - Mar. 2006

Optimal English

English Instructor

. Give English classes in Caracas, Venezuela to business executives

in companies such as PDVSA, Proctor & Gamble, Banco Provincial,

Cemex, and others.

Sept. 2004 - Sept. 2005

Colonial Bank

Customer Sales Representative

. Assist customers in their selection of various accounts. Process

all new account transactions and maintaining all existing accounts.

Promote business for bank by maintaining good customer relations

and referring clients to appropriate staff for new services.

Jan. 2002 - June 2004

North Dallas Bank & Trust Co.

Lobby Services Representative & Teller

. Open new accounts such as business accounts, IRA's, CD's, credit

cards, checking, and savings. Recognize and carry out cross-sell

opportunities. Handle financial transactions.

Jan. 1998 - Jan 2002

Bank of America

Teller

. Handle financial transactions for checking, savings, IRA's, CD's,

and credit card accounts. Balance cash drawer at the end of each

shift. Recognize and carry out cross-sell opportunities.

EDUCATION

Aug. 2009 - Present

University of Texas Arlington

Master of Arts in Modern Languages - Spanish

. Spanish Dialectology, Latin American Culture, Latin American Lit

II, Linguistics

May 2007

Region 10

Texas Educator Certificate

. Secondary Spanish (Grades 6-12)

. Bilingual Generalist-Spanish (Grades EC-4)

. Generalist (Grades EC-4)

Aug. 2002 - Aug. 2004

University of North Texas

Bachelor of Business Administration - Finance

. Related coursework: Investments, Cost Accounting

January 1999 - March 1999 Universidad de Guadalajara

13 Credit Hours in a university in Guadalajara, Mexico

. Latin American Literature, Spanish 7-8, Conversational Spanish 3,

Contemporary Literature

SUMMARY OF QUALIFICATIONS

. Bilingual (Spanish)

. Excellent interpersonal skills written and oral.

. Strong organizational and leadership skills.

. Skilled in 10-key and typing (40 WPM)

. Proficient on PC or Macintosh and various computer programs.

Microsoft Outlook, Windows, Excel, etc.

97% and 100% passing rate on the TAKS Test in 2008 & 2009

Lived in Mexico, Spain, and Venezuela for language study

Contact this candidate