Customer Service High School
Resume:
Shannon Routt
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**** ******** **. ***** ******** Hills, TX 76180 682-***-**** **********@*****.***
Objective To enhance all avenues of the Office Administration and Customer Service Fields.
Experience Customer Service/Funding Specialist
01/2011-present AutoCredit Source, Grand Prairie, TX
Fund/Audit/Verify all loan Packages
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Post/receive payments/checks/cash/credit cards
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Compliance /Mail / Letters
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Fund/process checks on all Funded deals
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Maintenance all files/accounts/mail/dealerships
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Provide Customer Service to all customers/Dealers/Clients
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Cash Drawer/Manage, Balance, open/close
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Windows 7, copier/fax DOT Matrix, TCI, ParaData systems
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Verify/Maintain all Insurance on all accounts
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Maintain all Funding Logs/Reports
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Close out Branch/EOD process daily
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Human Resource Admin.
11/2008-01/2010 Weiser Security Services, Arlington, TX
All Office/Receptionist Duties
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Job Fairs/Recruitment for all sites
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New Hire Orientations classes / packets
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Maintain and order all office supplies and Equipment
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Inventory/ Uniform ordering/cleaning/maintenance
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E-Verify / Secret Clearance/Homeland Security /EQIP
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Hiring/Termination Process/paper work
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File Maintenance/employee records
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Customer Service
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All Microsoft Word, Excel, Outlook, Windows Vista Systems
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Sr. Funding Specialist
7/2003-07/2008 Triad Financial, NRH, TX
Audit all loan packages
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Verify all income/res/ins/mortgage/emp
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Ensure all LO stips and Company Policies met
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Satisfy and exceed all Dealership/Customer relations
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All Office equipment functions
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Credit Review, CMSI, Bureaus, Microsoft/Windows systems
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Multi-Line phone systems/head sets
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Meet/Exceed all daily and Monthly Funding Goals
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Funding Specialist
01/-2001-02/2003 AmeriCredit, Arlington, TX
Audit all loan docs in Queue
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Ensure all State Regs and Company Policies are met
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Book all Loans for Funding in Back End
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Front End Verifications
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Meet/exceed Funding goals Daily/Monthly
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Education Tarrant County Junior College, Fort Worth, TX
1992-1994
General Study
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Richland High School, NRH, TX
1989 1992 Diploma, General Studies
References References are available on request
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