Medical Billing Customer Service

Victoria Ard

. Tracy, Ca. ***** . 209-***-**** Cell . ********.*****@*****.***

Customer Support and Medical Billing Clerk

Quality-driven customer support and medical billing clerk with expertise in

various aspects of operations: back office, claims management, and process

and policy improvement. Proven capacity to build cohesion and project

engagement across diverse groups of team members and clients. Thrives in

fast-paced, high-pressure environments.

o Proven ability to manage multiple high-pressure assignments

efficiently while meeting tight deadline schedules and compliance

standards.

o Technologically oriented; excellent knowledge of business, financial,

clinical, and Microsoft Office software; 10-Key by touch.

Experience:

Manpower Temporary Services Pleasanton, CA

Lobby Ambassador/Admin. Asst. ($13.00hrly)

Cisco Systems 2009 to Present

Lobby ambassador that welcomes all clients, visitors, vendors, and

employees.

Responsible for scheduling multi meeting and video conferencing suites

sessions

Responsible for mail distribution notification from various vendors such

as USPS, FedEx, UPS

And other general office functions including appointment management.

VPSI, Inc. Dublin, CA

Receptionist/Admin Coordinator ($17.00hrly) 2006 to 2007

Served as front office clerk for vanpool and transportation agency. Set

up new client files, maintained records,

and managed phones, appointments, and referrals.

Data Entry of all client records, meetings, billing, complaints, and

appointment and payment schedules. Managed travel arrangements and

processed daily activation reports.

Doctors Medical Center Modesto, CA

Billing Representative ($13.00Hrly) 2006

Served as billing clerk for this large medical center; conducted

eligibility verification prior to procedures and surgery. Prepared

financial records for monthly meetings.

Billed insurance UB92 & HCFA 1500, HMO, PPO, MEDI-CAL, POS, and MEDI-

CARE.

Posted charges and adjustments to accounts as needed and processed

referrals and authorizations.

Pleasanton Nursing and Rehab

Pleasanton, CA

Bookkeeper/ Insurance Biller ($15.00hrly) 2005 to 2006

Provided back office insurance billing, submission of TARS and

verification of coverage for this rehab center. Posted billing charges

for P/T, speech, and pharmacy using electronic billing.

Prepared bank deposits, customer service, cash collection, and accounts

receivable/payable.

Valley Memorial Hospital Livermore, CA

Medical Billing & Collections ($19.00hrly) 2002 to 2004

Team member that work in collection of past-due accounts with balances of

$3000+ and more than 20 days delinquent. Contacted insurance company for

claim status, trace billing, and updated records.

Helped resolve critical control and operational weaknesses: identified

problems, recommended improvements, and worked in collaboration with

management to implement resolutions.

Education:

Certified Medical Assistant - IBT

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