Manager Customer Service
Resume:
Meena Navani
San Diego, CA ****0
Ph: 858-***-****
Email: *******@*****.***
Enclosed is my resume for your review.
I offer a strong educational background and possess over fifteen years of experience
within commercial collections –Domestic and International.
I am responsible for all day-to-day operations and supervision of Accounts Receivable
Department, while working closely with senior management on the Credit end. My
curriculum demands high degree of accuracy within a fast paced environment with
rotating multi-functional capacities to prioritize various areas.
I am highly organized, self motivated, hardworking and willing to learn.
I would welcome an opportunity to meet with you to discuss how my experience will be
consistent with your needs. I am confident that I will make a significant contribution to
your team now and an increasingly important one in years to come.
Thanking you in advance for your time and consideration
Enclosure
Meena Navani
13251 Denara Rd,
San Diego, CA 92130
Ph: 858-***-****
Email: *******@*****.***
Profile
• Over 15 years of Credit and Collection Management experience.
• Knowledge of advanced credit and collection principles.
• Demonstrated effective communication skills
• Excel in Credit and Risk Management
• Training and Staff Development
• Chargeback analysis and resolution
• Team player
Education
B.S. in Accounting 1989
Bombay University, India
Computer Skills
Microsoft Word, Excel, PowerPoint, Outlook, Oracle, Real World, AS 400, Business
Works, Quick Books, Crystal Reports, Elliot – Mac driven ERP System
Work Experience
Credit and Collections Manager. March 2004-Present
INFANTINO, INC, Sorrento Valley, CA
• Draft and apply changes to credit application forms based on company requirements.
• Process credit applications, initiating inquiries into customer’s bank and trade references.
• Establish and review credit validity and limits within regular intervals.
• Credit policy enforcement.
• Credit risk management.
• Managing collections, cash application, chargeback, credit memos–Domestic, Intl’ and L/C’s.
• Monitor Aging-Reapply, write off/write on etc.
• Review collection reports to ascertain status of collections and balances outstanding.
• Manage Time, Effort and money expended on collection efforts depending on account size.
• Establish and implement procedures to achieve monthly collection goals.
• Assign responsibility for collecting on bad and delinquent bills to associates/ agencies.
• Evaluate effectiveness of current credit and collections policies and procedures.
• Handle all Audit claims and compliance charges
• Reconcile cash, credit card, and AR To GL
• Ownership of all weekly, monthly, quarterly and yearly associated reporting requirements.
• Weekly and YTD Forecasting.
• Preventing and Recognizing Fraud.
• Create and communicate watch-lists and exception reports.
• Lead strategic/process improvement/automated initiatives impacting AR and Credit.
• Cross-functional leadership with Customer service, Sales, Finance, Operational supply chain and shipping department
regarding issue resolution.
• Strive to reduce the costs and increase productivity at all times.
• Provide leadership in maintaining internal control, strengthening communications within the department while
promoting a positive and supportive work environment.
Payroll Administrator/Accounts Receivable Manager. April 2003-Sept 2003
AIRPRIME, Carlsbad, CA.
Enter & transmit payroll of entire company to ADP and handle all ADP
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correspondence.
Download the audit reports, transmit & update them on excel spreadsheet.
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ADP payroll journal entries into General Ledger in Oracle.
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Process manual payroll checks and update on excel spreadsheet.
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Assist with Enter Payroll Audit and A/R audit at the end of the year.
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Download automated invoices and post into A/R.
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Enter manual A/R invoices, enter and post A/R cash receipts, print monthly
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A/R statements.
Enter invoices on Web Network as per customer guidelines.
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Adjust Customer accounts, Credit memos and Debit memos and resolve open
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chargebacks.
Reconcile invoice details with wired amounts.
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AR Manager/AP & Payroll Administrator. April 2001-May 2003
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BODYWORK EMPORIUM, Encinitas, CA.
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Correspond to resolve all open chargebacks.
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Assist in A/R audit at end of the year.
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Enter Accounts payable vendor invoices.
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Enter credit card transactions into Business works software.
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Reconcile cash deposits and A/R deposits.
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Issue journal entries to reconcile tender short/over deposits.
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Voucher and post invoices in Business Works.
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Maintain company mandated aging goals.
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Diligently monitor and resolve open chargebacks in a timely fashion.
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Organize, control, record and apply accounts receivable transactions.
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Maintain strong customer relations.
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Correspond with Controller/Store Managers to resolve chargebacks and
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update customer status regarding payment terms.
Reconcile rental deposit figures of Counter Point with balance sheet.
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Enter ADP payroll journal entries into General Ledger in Business
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Works.
Adjust Admin and Promo gift certificate invoices on the last day of the
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month.
Balance A/R Aging to BW A/R account.
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Print out monthly A/R statements.
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Check Accrued Receiving balances.
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Enter journal entries for prepaid invoices.
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Enter/Pay vendor invoices for “Paid Outs”.
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Accounts Receivable Supervisor Sept 1996-Aug 1998
ERNO LASZLO, New York, NY
Enter journal entries for prepaid invoices.
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Assist in development of departmental procedures.
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Prepare month end analysis (i.e. A/R aging summary, Chargeback
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analysis).
Prepare daily cash receipts report.
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Review account standing to determine approval of orders.
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Initiate credit limit, worthiness for new accounts, monitor status for
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current accounts.
Review the credits issued by department.
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Maintain company mandated aging goals.
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Diligently monitor and resolve open chargebacks in a timely fashion.
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Organize, control, record and apply accounts receivable transactions.
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Aid in cash management by supplying cash collection forecast
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information.
Process and issue advertising, demonstration and promotional credits.
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Supervise the staff to ensure efficient operations regarding entering and
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applying Returns.
Issue credits (returns and non-returns) against valid chargebacks.
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Correspond with Regional Marketing Directors / Account Executives
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regarding discrepancies on Returns, Cost, Allowances etc
Correspond with customer to resolve all the open items (freight,
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returns, shortages, cost difference, violations, allowances etc).
Accounts Receivable Supervisor Dec 1995-Sept 1996
TERI JON, New York, NY
Review the purchase orders and post them based on different credit holds
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( COD's- cash or certified, factored etc).
Submit the purchase orders (national & international) to different factors for
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credit approval.
Record and post all credit approved sales, Apply cash.
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Check credit references from bank/agencies on all factor declined orders.
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Mail letters asking for COD/Prepaid shipments on all factor declined orders.
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Post all the chargebacks according to the factor chargeback register.
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Update the factor aging with remittance reports.
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Prepare allowances to be signed as credits-markdown, advertising, shortage,
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cost difference, discount differences against valid chargebacks.
Handle all the correspondence to resolve the current and old chargebacks.
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Make deposits for all non-factored (COD/Prepaid /factored chargebacks)
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paid/reimbursed directly to house.
Prepare manual statement of everyday deposits to reconcile with bank
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statement.
Close month after printing end of month statements (monthly cash, write-off)
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and print trail balance.
Enter manual invoices (handbills for sample invoices) through add & review.
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Place the past due accounts on collection with agencies.
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Place the bounced checks with banks for collection (to receive credit first on
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any cash deposited by customer).
Contact this candidate