Customer Service Software

*** ****** ***. ***** 210-***-****

San Antonio, TX 78211 **********@****.**.***

Arnold Valencia Jr.

Objective

Ensure reliability to networks and workstations with the use of prior knowledge,

skills, and problem-solving techniques Apply expertise in networking solutions

acquired through professional certifications and experience.

Education

Microsoft IT Academy

2003-2004 San Antonio College of Medical and Dental Assistants

San Antonio, TX 78211

Computer Network Specialist Program

Over 330 hours of hands-on computer service and networking experience

Two Accomplishment Awards for academic excellence and professionalism

Two Attendance Awards for perfect attendance

Three Academic Awards for academic excellence

Professional Certifications

A+ Certified Computer Service Technician

Network+ Certified Professional

Skills

Install and troubleshoot Windows 7, Vista, and XP operating systems; install,

upgrade, and configure hardware devices; install, configure, and setup network in a

home or business environment; install and configure Office software;

Work Experience

South Texas Blood & Tissue Center_____________________________________

January 2009 to Present

Troubleshoot PC network connectivity and software issues over the phone, in person or

with remote access, create desktop images for rollout, update software database for

daily operations, record service issue using Track It ticketing software

Independent Contractor for Computer Services

August 2002 to Present

Troubleshoot, upgrade, and install hardware; install home networks; build custom

computers; software installation; customer satisfaction leads to referrals

Computer Solutions ___________________________________

_January 2007 - December 2009

Troubleshoot PC network connectivity and software issues over the phone, in person or

with remote access, create desktop images for rollout, update software database for

daily operations, record service issue using Connect Wise ticketing software

South Texas Blood & Tissue Center_____________________________________

March 2005 to December 2007

Troubleshoot PC network connectivity and software issues over the phone, in person or

with remote access, create desktop images for rollout, update software database for

daily operations, record service issue using ticket software

Center for Health Care Services

September 1999 - August 2003

Pickup and deliver mail, medical records, and confidential documentation to units

throughout San Antonio; maintain warehouses; assist in a print shop; pickup

confidential documentation from units to destroy; pickup and deliver necessary

supplies for units throughout the city; deliver confidential documentation to

executive members' business or place of residence

MR Petty & Associates

May 2001- January 2003

Provide daily stand management, supervise employees, cash accounting, inventory

control, setup and disassemble displays, customer service

Aramark

November 1996 - January 2000

Provide customer service, cash accounting, setup and disassemble displays, inventory

control

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