Customer Service Sales

Joseph GorrinJoseph GorrinJoseph Gorrin

***** *.*. *** ****** Miami, FL, 33170

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Phone: 305-***-**** E Mail: ******@**.***

Executive Summary

• Administrative support professional experienced in working in fast-paced environments demanding

strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet,

committed to superior customer service. In-depth knowledge of accounting, financial and payroll

preparation, with the ability to multi-task effectively. Extensive experience in marketing and

management spanning project leadership, strategic planning, and budget planning & cost control.

Capabilities include:

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• Customer Service & Relations Accounts Payable/Receivable Telephone Reception

• Word Processing & Typing Filing & Data Archiving General Accounting

• Computer Operations Office Equipment Operation Problem Solving

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• Qualifications

• Detailed-oriented with a “can do” attitude, computer knowledge along with excellent

organizational skills. A strong knowledge in customer service, cross selling, along with being an

excellent team player as well as a self and team motivator with diplomatic skills. Able to maintain

composure under a high stress, fast-paced, and volatile market with flawless work ethics and a customer

approved attitude. Compliant with company, state, and federal regulations, and fluent in Spanish both

written and oral. Other skills include:

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• Apple – Final Cut Pro, Aperture, iMovie, iPhoto, iWeb, iWork

• Adobe – Photoshop, Lightroom, After Effects, Bridge

• Misc. – Microsoft Office (Word, PowerPoint, Excel)

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Education

Bachelor of Science (Present) – Florida Atlantic University, Boca Raton, FL – Management

Associates of Arts (Graduated) – Miami Dade College, Miami, FL – Business Administration

Work Experience

• Apple Creative, Apple – Fort Lauderdale, FL July 2010-Present

Developed and implemented programs to encourage members

participation, supervised others in the maintenance and enforcement of

company policies. Participated in leadership training and business

building workshops, to attain a better standing relationship with

neighborhood businesses. Collected survey data, drafted reports, and

provided feedback to peers, to attain better results. Provided a monthly

written report to team, and the management staff on the progress of the

group at the end of each calendar month. Tutored clients daily and

Joseph GorrinJoseph GorrinJoseph Gorrin

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taught several workshops per week, where several dozens attended.

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• Jan 2009-June 2010

Lead Retail Consultant, Sprint – Miramar, FL

• Maintaining efficient product knowledge for building customer

satisfaction in an effectively detailed manner. Also, working the

register and handling large amounts of money that exceeded

$10,000 daily. Serviced customers during the holiday season and

made sure store was organized correctly according to company

policy. In addition, creating displays insuring that all products were

properly displayed, and along the way developing leadership skills

thru example and by becoming a team player. Became top seller in

southeastern region making over 200% over monthly goals.

Supervised a team of employees to national recognition within the

company for exceeding sales quotes.

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• Oct 2006-Dec 2008

Assistant Manager, Tropical Supermarket – Miami, FL

• Supervised a team of over 80 employees, also responsible for

checking in orders from delivery drivers and ensuring deliveries

were correct, and ready to be placed on to the floor. Other

responsibilities included opening and closing store, maintaining

employee’s hours on par with store sales, making sure customers

were satisfied, and ordered and mandated food and company

products in accordance to the proper departments. Assisted with

general accounting functions; maintained journals and handled A/P

and A/R. provided telephone support, investigated and resolved

billing problems for company.

• March 2007-April 2008

Warehouse Inventory Clerk, Home Depot – Miami, FL

• Responsible for the drivers’ daily money reconciliation.

Responsible for the inventory stock control daily logs, insuring that

all Sku’s had a proper location and availability to the customers as

well as working in the receiving department.

Contact this candidate