Customer Service Human Resources

jenny lee

**** **** *** ****** *** *FL, BROOKLYN, NY 11223

347-***-**** . ***********@*******.***

education

Brooklyn College, City University of New York

Bachelor of Business Administration, December 2009

Major: Business, Management and Finance

Cumulative Index 3.8

Honors

Peter Vallone Scholarship TOCA Honor Society

Golden Key Honor Society Dean's List

Recipient of Jewish Foundation Education of Women Award for

Summer 2009

Recipient of Sustainable and Social Entrepreneur Internship

Program Fall 2009

EXPERIENCES

Bilingual Customer Service Representative

July 2010- Present

New York City Health and Hospital Corporations-MetroPlus

Health Plan New York, NY

. Manage and ensure appropriate follow-up and closure for all

bilingual customer contacts

while maintaining a system logged with all calls

. Respond to all claim billing inquiries from providers and

members in a professional phone demeanor

. Execute all other duties and special projects as assigned

by Team Leader

Bilingual Program Assistant

February 2010-June 2010

University Settlement Society of New York- The Consultation

Center New York, NY

. Updated client demographics and profiles in AccuMed System

. Tracked number of visits to determine eligibility

. Maintained confidential files for clients

Career Assistant

Jan 2009-May 2009

Brooklyn College Magner Career Center

Brooklyn, NY

. Maintained connection with the counselor and the student

through telecommunication

by inputting their information into the computer

. Participated in office professional development training

sessions and staff meetings

. Provided a wide range of administrative duties which

includes answering

phones, filing, faxing, front desk reception, and

scheduling

internships

Management Assistant Intern

Fall 2009

Visiting Nurse Service of New York

Brooklyn, NY

. Assisting with various projects as needed by utilizing

agency software

. Communicating with patients and physicians by telephone to

maximize compliance with regulations governing home care

providers

. Performing data entry of patient information into agency

database

Human Resources Intern

Summer 2009

United Nations International Children's Emergency Fund

New York, NY

. Coordinated and filed timesheets and requests from

employees

. Participated in the implementation of human resources

sponsored events and activities including company picnics

and luncheon seminars

. Attended and transcribed notes on Minorities and Education

ACTIVITIES

Member/Participant, Council for Unity and Bridges Program

. Organized activities in racial conflict resolutions

with high schools throughout Brooklyn

. Participated in AIDS Walk and March of Dimes

. Helped fundraised about $500 at The Brooklyn College

Foundation towards a new environment

SKILLS

. Technical Skills: Basic knowledge of internet

research, Microsoft Word,

PowerPoint, Excel and Access.

. Language Skills: Fluent in Cantonese

. Flexible Skills: Willing to try new things and

multitasking

Contact this candidate