Customer Service Manager

Payal A. Gadani

**** **** ******, *** *****, CA- 92115

Ph:831-***-**** Email: ********@*****.***

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Education:

Bachelor of Science in Business Administration May 2011;

GPA: 3.22

(Emphasis in Business Accounting)

San Diego State University, San Diego, CA

Work Experience:

Tax Internship, Gatto, Pope, & Walwick, LLP - San Diego, CA Feb

2010/11 - Apr 2010/11

. Prepare income tax returns for individuals, specifically 1040.

. Systemize client documents by alpha order.

. Proficient in using the Lacerte tax software.

Social Security Administration, San Diego, CA

Jun 2010- Dec. 2010

. General clerical office work such as answering phone calls, filing,

photocopying, public contact, etc.

. Exposure to Senior Level Management; including District and Regional

Managers.

. Processing applications for lawful alien immigrants and U.S.

citizens for a social security number.

Store Management Intern, Kohl's- East Chula Vista, CA Jun

2009- Aug 2009

. Arrange morning huddles to discuss the overall store sales and

credit.

. Exposure to Senior Level Management; including District and Regional

Managers.

. Present an Impact Analysis Project to demonstrate skills gained

throughout the internship.

. Hands on experience with In-Store merchandising, Management

Development, Sales, Store Operations, Scheduling, Payroll, and Human

Resources.

Assistant Manager, Sea Breeze Inn - Santa Cruz, CA Aug 2005 -

Sep. 2007

. Advised and implemented new renovations to the property.

. Assisted in increasing sales of the 50 room property.

. Marketed strategically to gain exposure.

Manager, Sunshops - Santa Cruz, CA Mar

2002 - Jul 2007

. Strengthened my customer service skills.

. Performed full responsibility of opening and closing the store.

. Assigned each employee a task to maintain the store in an orderly

manner.

. Supervised a team of 60 employees.

Leadership and Organizations:

Member, Alpha Kappa Psi - San Diego, CA

February 2008 - Present

. Active member of this Professional Business Coed Fraternity.

. Promote professional development in resume building and public

speaking.

. Organize community service events for the chapter.

Skills & Abilities:

. Ability to communicate clearly and effectively in all situations.

. Excellent leadership and strong decision-making skills developed

through my work experiences.

. Proficient with computers and usage of Microsoft Office and its many

components.

Language:

Trilingual: First language: Gujarati - Gujarat, India

Second language: English.

Third language: Hindi - India.

Contact this candidate