Customer Service Manager
Resume:
Nicole A. Hamilton
Atlanta, GA 30339
678-***-****; *************@*****.***
ADMINISTRATION/CUSTOMER SERVICE
Several years experience in a call center / Handle inbound and outbound calling / Trainer
and Team leader. Large volume calls / Collections / Superior communication skills / 10+
years of office experience
Core Strengths and Skills
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Detail oriented
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Consistently positive
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Calm nature in any situation
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Thrives under pressure
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Incessantly organized
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Self motivated and able to work independently as well as on a team
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Conscientious
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Proactive and assertive
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Proficient with Windows Operating System
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Strong multi tasking ability
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Creative and resourceful
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Excels with Photoshop, and Adobe Acrobat
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Professional demeanor
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Ability to troubleshoot and solve problems
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ASCAP
Atlanta, GA
Licensing Administrator
3/2007–present
Responsible for licensing accounts for field reps in the field
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Review accounts ensuring that all information is accurate
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Accountable for processing credit card and check payments
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Send correspondence regarding agreements that have been processed
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Relieve the receptionist for lunch and breaks
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Financial Management Systems (FAM)
Chamblee GA
Consolidation Specialist
8/2004–3/2007
Consolidated defaulted student loans
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Gathered information and processed financial statements
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Prepare borrower for Department of Education hearing
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Serviced customers via inbound calls
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Researched claim status and provided details for processing
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Utilized a high degree of accuracy in obtaining all financial data in order to provide
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necessary information for government officials
Media Outsourcing
Marietta, GA
Customer Service/Account Specialist
1/2000–12/2003
Handled hundreds of incoming and outgoing calls from magazine subscribers
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Trainer for all new hires
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Manager of fifteen account representatives
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Team leader helping all reps in the call center answering question and taking over
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supervisor calls
Responsible for issuing credits to customers
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Setting various incentives for account representatives under my management
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IKON Management Services
Marietta, GA
Head Receptionist
1/1999–1/2000
Supervisor of three receptionists
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Maintained telephone directory for an office of over 300 employees
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Responsible for adding new hires as well as the removal of terminated employees from the
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company directory.
Assisting with various mailroom duties
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Successfully handled all purchasing orders for supplies
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Effectively handled all calls for the company, and transferred to proper location
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Efficiently set up conference calls
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Education
Atlantic City High School Atlantic City, NJ
Focus: General Studies HS Diploma
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