Customer Service Manager

Jessica payne

**** **** ****** ***** **, Hickory NC 28601

828-***-****

*******.********@*****.***

Objective

To obtain an administrative related position where I can use my knowledge

and skills in a corporate environment.

Profile

Experience in managing over 60 people on a daily basis.

Over 5 years serving as general manager over 7 locations.

Ability to multi-task, work under pressure, organized, self motivated, a

people person, meets deadlines, responsible, dependable, loyal, adapts to

change and the ability to work in any environment.

Skills

Employment Skills

. Developed ability to work in a fast-paced atmosphere

. Maintained excellent customer relations and developed customer rapport

. Goal-oriented individual with strong leadership capabilities

. Organized, highly motivated, and detail-directed problem solver

. Ability to follow instructions well and make decisions with no

supervision

. Delegated responsibilities to employees to meet company's expectations

. Effectively developed telephone communication skills and consistently met

quotas

Professional Skills

. Microsoft Office

. Scheduling

. Payroll

. AP/HR

. Customer Service

. Management

. Excellent Communication Skills

. Excellent Typing Skills

. Notary Public

. Sales

. Marketing

. Quickbooks

. Planning

. Administrative

. Clerical

Employment

Business Account Executive/Inside Sales, Hickory Daily Record/Media

General, Hickory NC

2011-present

General Manager, England Brothers, Hickory NC

2003-2010

United States Army

2002-2008

Pharmacy Technician, Eckerd's Pharmacy, North Wilkesboro, NC

1999-2001

Education

Wilkes Central High School G.P.A. 3.5/4.0; Attendance 99%

Wilkes Community College, G.P.A. 3.7/4.0; Attendance 99%

Business Administration

REFERENCES Available Upon Request.

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