Customer Service Health Insurance

JAMES WONG

** ********** ****** #**

NEW YORK, NY 10002

M: 917-***-****

**************@*****.***

EDUCATION_______________________________________________________________________________________________

Stony Brook University, College of Arts and Sciences, Stony Brook, NY GPA 2.95 /4.0

Bachelor of Science in Economics May 2010

EXPERIENCE______________________________________________________________________________________________________________________

Gouverneur Healthcare Services New York, NY

Ast. System Analyst (Patient Billing) March 2011 – Present

• Handle task of entering private healthcare information into systems database

• Obtain and organize excel sheets on records of denied patients medical care

• Perform task of entering billing statements to patients

• Use various Siemens Medical software pertaining to specific health insurance companies

• Responsible for verifying patients eligibility of health care coverage

Xscape Nightlife, Asian College Promotion Team New York, NY

Cashier Representative and Promoter January 2010 – March 2010

• Provided excellent customer service through effective communication

• Maintained a guest list of individuals or groups who request priority.

• Facilitated event and provided necessary attention to customers need.

Gouverneur Healthcare Services New York, NY

Surgical Inventory Clerk July 2005 – September 2005

• Received requisitions for surgical supplies from hospital staff

• Facilitated orders in a timely manner and maintained a running log of supply in inventory

• Delivered supplies to various hospital departments as needed

• Performed daily checks on inventory to ensure that sufficient supplies are available for use

• Reorganized supplies for more efficient cataloging and easier access

LEADERSHIP______________________________________________________________________________________________________________________

Pi Delta Psi Fraternity, Inc. Fall 2006 – Spring 2010

Historian, Treasury, Academic Chair

• Organized and facilitated a Fifth Annual National Convention for 1,000 people by overseeing conferences and

presentations which was hosted by our Stony Brook Chapter

• Generated over $5,000 from fund raisers and donating portions of funds to associations and Greek organization’s

philanthropy

• Maintained records of fraternity documents to make accessible to new prospect members

ACHIEVEMENTS/VOLUNTEERISM ____________________________________________________________________________________________

Stony Brook Dean’s List

• Enrolled into Dean’s List: (Fall 2008 - Spring 2010)

March of Dimes Volunteering Fall 2006 – Fall 2009

• Managed a sponsored table with Pi Delta Psi and participated in the walk

SKILLS AND INTERESTS_______________________________________________________________________________________________

Computer Skills – Proficient in MS Word, MS PowerPoint, MS Excel, MS Outlook, MS Internet Explorer

Secondary Language – Conversational in Cantonese

Interest – Basketball, Biking

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