Quality Assurance Manager

KRUPA DYANESH

**** ***** *** **, *********** FL -32707 Email:

*************@*****.*** Phone: 407-***-****

OBJECTIVE

Seeking a challenging Software QA Team Lead position wherein my analytical,

technical & multitask managerial experience can be utilized to make

positive contributions to the goals & objectives of the organization.

SUMMARY

. Accomplished, results-driven, technical Quality Assurance Lead,

Solutions Professional and Quality Assurance Analyst with a proven

track record with 7+ years of experience in successfully leading

implementations of scalable, robust, enterprise class applications

[Value : $80K - $500K]

. Highly effective team leader with excellent communication and

motivational skills - Managed onsite and offshore team of 120

employees and led a team of 20 Quality Analysts

. Created an automated process for testing new releases of software that

reduced timeframe by 6 weeks and saved $400 K in operations per

release.

. QA Lead in a global healthcare technology company: Experienced with

healthcare industry standards [HL7], Web services, registration and

scheduling systems

. Proficient in testing such as functional, negative, regression, system

integration (SIT), acceptance (UAT), load/performance, security,

browser compatibility, and performance

. Proven ability to drive multiple tasks with shared resources

simultaneously, own deliverables end to end, prioritize workload

effectively, and excel in a fast paced dynamic environment with

aggressive timelines

. Works cross functionally with Sales, Solution Architect, Product and

Project Management, R&D and Executive leadership to develop strategic

roadmaps for product enhancement and resolve operational issues

. Leveraged Onsite QA to train offshore QA resources to improve

efficiencies (onsite QA to focus only on integrated testing - minimal

to no functional testing) and provided and conducted necessary

training for the offshore and onsite team on various modules

. Expertise in Quality Assurance documents and execution of all phases

of SDLC utilizing structured delivery methodology

. Creates and communicates realistic project deliverable schedules and

risks to the Project Management team for executing their projects

. Ability to handle customer escalations effectively with the ability to

keep a focus and a smile

PROFESSIONAL EXPERIENCE

NCR Corp, Healthcare, Orlando

Extensively worked on a variety of healthcare self-service products across

the US, Canada and UK including Medikiosk, WayFinder, Emergency Dept,

Online Patient Portals and Mobile Healthcare solutions with different

backend systems like GE Centricity Business, Invision, Cerner, Siemens and

Meditech.

PS Software Support Consultant

[Oct 2010- May 2011]

. Used quantitative information from defect tracking tools to monitor

the product performance and develop action plans to improve the

overall quality of the deliverables

. Gathered feedback from customers, conducted customer satisfaction

surveys and used the results for product stability and feature

enhancements

. Utilized and applied proven practices on projects, gleaned from

experience and consultation with experts; appropriately tailored for

the client and their culture

. Built and maintained relationships with key executives and a network

of professional organizations and affiliations

QA Team Lead / Manager

[Feb 2008- Oct 2010]

. To provide speedy deliverables to customers, executed the decision and

actively worked with different teams to consolidate the environments

into one QA environment

. QA Lead in a global healthcare technology company: Experienced with

healthcare industry standards [HL7], Web services, registration and

scheduling systems and well trained in SQL / XML to pull data for all

integrity validations

. Constantly followed up with the customers and internal project

management teams to ensure timely resolution of issues

. Proficiency in Automated Mercury Tools

. Conducted periodic evaluations with Quiz to ensure team members were

up to date with current product knowledge

. Significantly improved the SCM (Software Configuration Management)

process by collaborating with the SME (Subject Matter Experts)

. Communicated the QA process improvements and project updates on a

weekly basis to the QA team members and le

. d the QA team on day-to-day tasks and also audited compliance to QA

processes and procedures

. Assisted in schema design to develop a tracking tool for PS healthcare

projects

. Periodically audited the QA activities across the SDLC to ensure

proactive measures were taken to assure quality in applications and

also help reduce or eliminate patches and versions of PSG Documents

. Facilitated and conducted training programs for all the teams on the

core product

. Ensured the team members successfully documented issues and performed

defect management on each project

. Reduced the number of software releases by validating the requirements

during the development handoff process

. Engaged the onsite QA team to perform regression testing after each

release to avoid any impact on previously released code fixes to

ensure software quality

Quality Assurance Analyst

[Aug 2006- Feb 2008]

. Defined and established the overall quality strategy and approach to

determine, investigate and resolve data quality issues

. Enhanced the QA process by creating new matrices which encompassed all

the key functionalities

. Worked on custom features such as palm vein integration, biometric

authentication, LDAP integration, Way finder, etc.

. Efficiently handled customer calls on a periodic basis for multiple

projects to expedite issue resolution

. Provided Go Live and Post Go Live support and resolved issues in the

fastest possible manner

Assistant HR Manager, Apollo Hospitals, India [April

2004- May 2006]

. Delivered valuable assistance in all welfare activities

. Responsible for various recruitment, onboarding, training and

retention activities including but not limited to job postings,

candidate screenings, interviewing, new hire orientation,

training/personnel development, mentoring, etc.

. Championed ISO-9000 certification for the hospital

. Organized various philanthropic activities for the underprivileged in

rural India

EDUCATIONAL QUALIFICATIONS

MBA Madurai Kamaraj University, Madurai, India

PGDPM & PR (Post Graduate Diploma in Personnel Management & Public

Relations), India

B.S. ITM (Bachelor of Science in Information Technology & Management),

India

Six Sigma Lean Green Belt Certified

AWARDS AND HONORS

. Professional record achieving "Greatly Exceeds Expectations" during my

tenure as a QA Lead and QA Analyst

. Top ranked student of B.S. ITM

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