Customer Service Administrative Assistant

Tiffany A. Weaver

**** ******* *********, *** *-*12

Camp Springs, MD 20746

Home Phone: 240-***-****

E-mail: *******@***.***

OBJECTIVE:

To obtain a challenging position with a company that will allow me to

utilize my skill sets and also promote professional advancement and

personal growth.

CLEARANCE LEVEL: High Risk (Department of Treasury/ Public Trust)

PROFESSIONAL EXPERIENCE:

January 2011-Present: Executive Office of U.S. Attorney (Department of

Justice)/Computer Integrated Programming Solutions (CIPS)

Administrative Assistant/Data Entry Analyst (Contractor)

. Create and modify documents such as reports, memos, and letters using

word processing, spreadsheets with software such as Microsoft Office,

Excel or other programs

. Assisted a co-worker in creating a user friendly website using Share

Point. This website is currently being utilized by the Executive

Office of the United States Attorneys'.

. Perform various clerical duties to include photocopying, faxing and

mailing office products

. Schedule and coordinate meetings and appointments for office managers

. Maintain electronic and hard copy filing system for many districts

. Prepare and modify documents including correspondence, reports,

drafts, memos and emails for office managers

. Receive and direct various visitors and clients

. Handle requests for information and data pertaining to interoffice

procedures

. Ensure filing systems are always maintained and up to date

. Monitor and assist in maintaining the organization's website

. Retrieve documents from filing system- auto and manual

. Maintain office supply inventories

. Arrange for the repair and maintenance of office equipment

. Support staff members in accomplishing their assigned project-based

work

March 2005-December 2010: SOURCECORP

Data Entry

. Prepared numerous documents from various sources, including a major

medical facility, for scanning

. Processed over 2000 time-sensitive, critical documents on a daily

basis

. Entered a variety of data from different companies into client

databases

. Interacted with management staff/coworkers, ensuring high quality

products are put out

. Accountable for reviewing all assigned data and fixing any problems

before the data is delivered to customers

. Coded various documents ensuring that each document is sent to its

appropriate location

. Input and retrieved alphabetical and numerical information in

prescribed format, utilizing knowledge of various computer software

packages

. Performed data entry, verification, and editing of all documents as

tasked

. Utilized various scanning equipment to scan assigned documents

. Verified input data for images, ensuring accuracy of completed work,

scan and edited work for errors during processing

. Reviewed purchase agreements for prospective home buyers nationwide

ensuring that all information needs met protocols

. Transmitted via software all pertinent information pertaining to the

purchase agreement to appropriate work centers

. Trained and aided employees with various job duties ensuring that

procedures and tasks were met and followed according to time

constraints

. Accountable for reviewing documents and ensuring that each document is

accurately labeled

November 2007- June 2008: Bureau of Engraving and Printing (BEP)/

Department of Treasury

Security System Operator (Contractor)

. Monitored the perimeters on closed circuit television

. Monitored and controlled the flow of visitors who enter and exit BEP

and the different areas throughout the Bureau

. Test the systems' operability, ensuring proper function and/or the

need for maintenance

. Assigned access levels and time zones to BEP using the Security Access

Control Systems (SACS)

. Performed authorized diagnostic tests of the various systems

. Verified the accuracy of information in the systems through periodic

reviews

February 2007-March 2007: CACI

Key Stroke Operator II (Contractor)

. Active NACI Clearance (Public Trust)

. Coded sensitive electronic/paper documents for a major contracting

customer

. Performed quality control (qc) of coworkers' products, ensuring

accuracy and rectifying any discrepancies

. Qc'd at least 35 documents an hour, ensuring quality and quantity

specifications

SKILLS:

MS Excel, MS Word, Windows 2000/XP, Windows Vista, Customer Service, Share

Point, Type 55 WPM, Filing

EDUCATION:

Mary Baldwin College [Staunton, VA]

Prince Georges Community College [Andrews Air Force Base]

Strayer University [Camp Springs, MD]

Actively pursuing a degree in Computer Information Systems with a

concentration in Homeland Security and Information Systems (90% complete)

Contact this candidate