Quality Control Manager
Resume:
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Thomas P. Kaufman
Objective
To obtain a position in a growth-oriented company, where I can maximize my
experience in all phases of product support including Quality Control,
Technical Support and Application Processes.
Experience
2006 to Present
. Owned and developed a service company to maintain customer's property
for the roofing, waterproofing and maintenance of their buildings.
1986 to 2006
Engineering Services Manager, Gen Flex Roofing, Omnova Solutions Inc.
. Managed major warranty issues and expenditures for all cost payouts on
all warranty claims. Served as the corporate representative for all
legal action.
. Directed the Quality Control of all products for the highest
reliability.
. Worked in tandem with the research and development department on all
products and components that failed to perform as to their
specification and performance capabilities.
. Directed and participated in the development of new products and
components for all related products.
. Developed and maintained all Specification Manuals for new and current
products.
. Traveled with the Marketing Manager, National Sales Manager and
Regional Sales Managers for the development and action of marketing
plans.
. Assisted in business development plans with senior management.
1984 - 1986
Manager of Field Services
. Developed marketing literature and spec data sheets to assist
Marketing Managers.
. Directed outside partners in the application of products and systems
offered by the company.
. Managed relationship with all customers and partners to ensure a
successful installation and maintain high quality standards.
. Assisted in the investigation and resolution of any reliability or
application issues.
. Directed seminars for the education of contractors, engineers and
specification writers.
. Managed Quality Control procedures for all products and components.
1983 - 1984
. Developed Technical literature on applications of various systems.
. Partnered with the Research Department to develop application
techniques.
. Coordinated Manufacturing, R&D and Marketing Operations for product
Quality Control.
1980 - 1983
. Directed the allocation of all products at the job site for total
reliability and the issuance of long term warranties.
. Instructed and directed onsite customer training to ensure the proper
application of all products.
. Performed Quality Control procedures for reliability of all products.
Education
1972- 1977 University of Toledo, Engineering and Business
Key Accomplishments
. Awarded patent for the development of a single ply roofing system.
. Received maximum bonus for reducing company warranty issues and
ensuring reliability.
. Developed Acrylic Coating System for GenFlex Roofing Systems.
Professional References
Rene Dupuis
SRI Consulting
P.O. Box 5576
Madison, WI 53705
Robert Numrich
Baty, Holm & Numrich
4600 Madison Ave, Suite-210
Kansas City, MO 64112
Richard Baxter
CRS Inc,
P.O. Box 2046
Monroe, NC 28111
William Gorenc
Attorney at Law
4238 Shipjack Cove
Niceville, Florida 32578
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