Project Manager Customer Service

Kelli Kelleher

**** ***** ***** *****

Phone 803-***-**** West Columbia, SC 29169

*****.********@*****.***

___________________________________________________________________

Summary A dynamic results oriented individual with superior

interpersonal skills and a strong work ethic. Recognized for

positive attitude, flexibility, and resourcefulness.

Education Master of Business Administration, 2011

Southern Wesleyan University, Columbia, SC

Bachelor of Arts in Journalism and Mass Communications

Major: Public Relations Minor: Criminal

Justice

University of South Carolina, Columbia, SC, December 2006.

Core Strengths

. Relationship Building ( Negotiations ( Needs Analysis

. Presentations ( Consultative ( Problem Solving

. Customer Satisfaction ( Market Analysis ( Team Player

Experience

Banking Assistant, First Community Bank (Sept 2007 - Dec 2010)

. Opened deposit accounts including checking, savings, certificate of

deposits, safe deposit box leases, HSA's, IRA's, etc.

. Cross-trained in multiple bank roles to assist all banking centers as

needed.

. Assisted with risk management practices to include teller differences,

operational losses, teller errors, and conducted banking office audits.

. Supported team sales process by identifying and acting upon customer

needs.

. Lead banking office staff team meetings to ensure sales goals are

achieved.

. Handled customer service issues by conducting research, assuming

ownership of customer problems, and provided follow-up status to

customers.

Intern, South Carolina Medical Association, Columbia, SC (Aug 2006-Dec

2006)

. Designed and implemented a "Rapid Response" topical log of physician

assistance calls for the Vice President for Public Policy and Legal

Affairs.

. Organized the Association's Law Library for the General Counsel.

. Assisted with the preparation, layout and proofing of weekly SCMA Alert

articles distributed to over 5,200 physicians statewide.

. Prepared media material, including relevant clippings from major dailies,

for board members on a monthly basis.

. Assisted in various other department and subsidiaries when needed,

including the Member Services department, Marketing and Production, and

SCMA Billing Solutions.

Event Coordinator, National Center for Missing & Exploited Children,

Columbia, SC (Jan - Dec 2006)

. Managed and supervised a 5-member implementation team to successfully

pull off the first ever walk-a-thon for the National Center for Missing

and Exploited Children within a three month deadline.

. Initiated contact, obtained appointments, and presented program to senior

corporate management officials generating over $9,000 in donations.

. Directed and maintained program budget for "Walk the Children Home 2006"

and created a "how-to" manual for USC students to continue the event each

year.

Part Time, South Carolina Ob-Gyn Assoc., Columbia, SC (June 00 - Dec 05)

. Developed and produced patient Mammography and Dual Energy X-ray

Absorption (DEXA) brochures.

. Produced Power Point presentations for staff development and training on

HIPAA, OSHA, and Needle Stick regulations.

Assisted in the consolidation and merger of two offices into one resulting

in an annual savings of over $200,000.

Augmented staff on telephones, records retrievals, claims filings,

obtaining patient insurance benefits, etc.

Additional Skills

. Committed to team building and improving the bottom line.

. Resourceful with strong oral and written communications abilities.

. Ability to handle stress and meet deadlines in demanding work

environments

. Strong computer skills in the following programs:

. Adobe Photoshop CS2, In-Design, Illustrator, QuarkXPress and

Publisher

. Microsoft Office, Word, PowerPoint, Excel, and Outlook

. Basic Web page creation using: HTML, XHTML, and JavaScript

Memberships

. Co-Chair "Fun Committee" for internal and external events with First

Community

. Co-Captain on First Community Bank's "Relay-for-Life" Committee

. Public Relations Student Society of America Member

. University of South Carolina Alumni Association

. Lexington Young Professionals

Honors and Awards

. #1 Fundraiser for First Community Bank's Relay-for-Life Project two years

in a row.

. Placed second for top online donations received for the Lexington Relay

for Life event, achieving 215% of personal goal.

. Named Project Manager to coordinate and successfully execute the first

ever walk-a-thon to raise awareness for the NCMEC (January-March 2006).

Chosen as top 8 finalist for Sony contract to design multi-platinum selling

band's new CD cover.

References available upon request

Contact this candidate