Customer Service Manager

BRUCE I. MARTIN

** ***** ***** **** ********, GA 314**-***-*** 0353 ***********@***.***

Management

Operations - Sales/Business Development - Team Building

QUALIFICATIONS PROFILE

Offering a solid track record of success in steering business to optimize operational and financial

performance, with experience spanning Sales, Customer Service, HR, Training & Development,

Inventory Control, Ordering, Shipping/Receiving, P&L, Quality Assurance, and Corporate-Level

Administrative Reporting

Effectively design, develop and drive programs, projects and targeted initiatives to maximize

operational efficiencies, revenue performance and competitive market leveraging

Comprehensive knowledge of the automotive parts industry and retail operations

CAREER TRACK

Sales Manager, LKQ Self Service -Garden City GA 01/2010 to 05/2011

• Superior customer service and strategic selling tactics

• Built a successful retail self service salvage business from start up

• Motivate and manage all team members

• Accountability and responsibility for all banking and accounting procedures

• Interviewing, hiring, processing and training team members.

• Outside buying to increasing inventory to maintain sales objective

General Manager, Advance Auto Parts-Pooler GA 09/1996 to 10/2009

• Profitably steered broad-scope operations of high-volume store, with ROI and P&L

accountability and responsibility for servicing 17 stores; continually drove store to achieve

and surpass corporate sales targets through delivery of superior customer service and

strategic selling/marketing tactics

• Effectively recruited, trained, developed, motivated, and led high-performance team of as

many as 18 associates to consistently achieve CA and UPT goals

• Strategically built a strong DIY (Do It Yourself) and DIFM (Do it For Me) customer base

instrumental to expanding revenue streams

• Proficiently controlled inventory, shipping and receiving operations to maintain optimal

levels and product mix while containing overhead expenses

KEY ACHIEVEMENTS

• Company Leadership Circle Award; 2008

• Store Manager of Year – Division; 2008

• Store Manager of Year – Region; 2008

• Store Manager of Year – Division; 2000

• Store Manager of Year – Division; 1999

• Store Manager of the Quarter; 21 Awards

Education & Professional Development

Business Administration, Phillips Jr. College-Columbus, GA

ASE Certified in Automotive Parts

http://www.ase.com/

Written Reference

Reference available upon request

View My Portfolio and Reference

http://www.beyond.com/bmartin-31407

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