Customer Service Project Manager

Kasha White **** S. Ethel Street, Detroit, MI ****7 313-***-****

Whitekasha@yahoocom

Highlights

Experienced in managing business, construction, medical and human service

offices

Expertise in MS Office 2007 Products

Assertive, pleasant, and outgoing interpersonal skills

Excellent research, development, purchasing, and sales history

Management and training experience

Systems/Software Proficiency

QuickBooks - ADP Payroll - Prolog LT (Construction)

Employment History

Porter Bottle Company - Detroit, MI

Office Manager July 2008 to

November 2010

Managed business office for local distributor of glass and plastic

containers. Kept books via QuikBooks software. Processed invoices.

Collected over $625 thousand per year from wholesale and retail customers.

Created purchase orders and purchased products for distribution. Processed

logistics. Maintained outstanding customer service. Trained five

employees. Processed new employee documents.

Jay Dee Contractors / Detroit Contracting, Inc., A Joint Venture - Detroit,

MI

Project: Detroit Water and Sewerage Department, Wastewater Treatment

Plant, Rehab and Upgrade Program ($25 million project)

Construction Office

Manager

June 2003 to Feb 2005

Collected $19 million for construction project. Purchased. Utilized

Prolog LT construction software. Generated time-sensitive reports.

Processed employee hour reports. Processed payroll. Disbursed paychecks

to subcontractors and employees. Coded project costs. Processed new

employee, lay-off, and safety documentation. Developed and processed

purchase orders. Managed subcontractor insurance updates. Forwarded and

logged transmittals and submittals. Reported good faith efforts to the

state of Michigan. Created and/or proofread various letters and inventory

lists for project manager. Documented and disbursed construction meeting

minutes. Shipped and received various mailings and equipment.

Sears Home Improvement Products - New Hudson, MI

Installation

Administrator

Dec 2000 to Feb 2002

Processed subcontractors' draw checks and job completion checks via

QuickBooks accounting software. Attended regional and national manager's

conferences. Generated time-sensitive reports. Trained four employees.

Processed meeting minutes. Monitored home-improvement inventory. Provided

excellent customer service to home-improvement customers. Monitored

subcontractor insurance policies and driver's license.

Adecco Staffing Company - Farmington, MI

Installation Administrator / Human Services Assistant

March 1996 to Dec 2000

Temp-to-hire at Sears Home Improvement Products (see duties above). Temp

for CitiMortgage as a liaison for mortgage company's human resource staff

and it's three thousand employees. Revised and distributed new employee,

benefit, and administration guides. Assisted human services personnel with

various hiring projects. Processed travel itinerary for CEO, and executive

officers. Proofread and distributed e-mail. Set up conference rooms for

meetings.

Harper Hospital - Detroit, MI

Medical Laboratory

Assistant October 1990 to

November 1995

Utilized hospital's intranet system to receive and process lab specimens.

Performed phlebotomy (blood draw) for patients both on and off hospital

site. Utilized centrifuge / pipette system to transfer serum and plasma

for testing. Provided test results. Patient / specimen quality control.

Monitored specimen storage area. Courier on and off-site.

EDUCATION

Completion of Administrator's Course - December 2001 - Sears Home

Improvement Workshop- Orlando, FL

Diploma - November 1994 - Communications / Broadcast Arts - Specs Howard

School of Media Arts - Southfield, MI

College Credits -August 1990 to January 1993 - Communications- Wayne State

University - Detroit, MI

Completion of various OSHA Safety Courses - 1990 to 1995 - Harper Hospital-

Detroit, MI

References: Available upon request

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