Customer Service Representative
Resume:
TAMMY SAUNDERS
Raleigh, NC 27609
*************@***.***
OBJECTIVE:
Reliable, self-motivated worker who works well independently and under direct supervision.
Looking for a challenging position that will utilize my skills as an experienced customer
service representative.
EMPLOYMENT HISTORY:
Frankel Staffing Agency
June 2010
to
May 2011
Customer Service Representative
Answer incoming calls related to customer’s orders, order status and availability of
inventory using SAP. Issue return material authorizations and credits for damaged product.
Track order progress; follow up with carriers on delayed, lost, damaged and/ or short
shipped product. Assigned as back up for inputting and confirming customer’s orders via
Provider Net. Attend weekly meetings and other duties as assigned by supervisor.
Glasshouse Technologies, Inc.
January 2008
to
June 2010
Customer Service Representative
Answer incoming technical calls and field customer questions, use SAP to open trouble
tickets, document technical issues for resolution, follow standard technical script and obtain
detailed descriptions of customer's technical issues, resolve and close cases and/or escalate
to Level Two support as needed, dispatch parts and labor for specific incidents and attend
weekly meetings.
Spherion Staffing
March 2006
to
February 2008
Customer Service Representative
Duties included serving as initial point of contact for customers and agents, record and
verify customer's information, service request and create work orders, evaluate importance
of customer's needs and route to appropriate departments, use SAP database to input
customer data and complete work order entries following company protocol.
R andstad Staffing Agency
September 2005
to
March 2006
Customer Service Representative
Answer incoming calls, assist employees and managers with time and
attendance issues, payroll, medical benefits, and other information
regarding employment matters.
EDUCATION:
1986 Bunn High School Bunn, NC
Diploma General Academics 3.0
NC Central University Durham, NC
None, Business Administration
REFERENCES:
References Available By Request
Contact this candidate