Manager Customer Service

Arlene Taylor Dunn

*** ***** ****, ********, ** 60071( ********@*****.*** ( 815-***-****

Summary Of Qualifications

Skillful and dedicated Human Resource / Office Manager Professional with

extensive experience in the coordination, planning, management and support

of daily operational and administrative functions, along with expertise in

human relations.

* Extensive background in staff recruitment, training, development and

retention

* Demonstrated capacity to provide comprehensive support for executive-

level staff effectively managing all essential tasks

* Adept at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, improve accuracy and

efficiency and achieve organizational objectives

* Highly focused and results-oriented in achieving deadline-driven

operations; able to identify objectives, priorities and resolve

issues in initial stages

* Outstanding customer relationship development

* Highly organized with the ability to adapt quickly to changing

priorities

* Proficient in Microsoft Office System; PeopleSoft Program; Taleo

Internet Recruitment

Professional Experience

MACY'S Inc. - Clay, NY

Office Manager/Human Resources 2004 to 2010

Provided high-level administrative support and Human Resource Management

to Store Manager/ Operations Manager and HR Regional Manager of a leading

Retail Department Store.

Coordinated all Human Resource Functions, including recruiting, on

boarding, training and payroll processing. Supervised Human Resource

Administrator. Lead associate review and referral programs. Managed

Employee Volunteer Program. Created weekly associate newsletter.

Collaborated with Group Sales Managers to provide cross-functional team

training, coaching and mentoring, scheduling and day-to-day operations.

Developed spreadsheets to improve and inform quality initiatives and goal

tracking. Prepared meeting agendas and carefully monitored all action

items. Provided corporate communications to executive team and associate

population. Tracked Customer Service Shopping Scores by manager. Handled

all customer correspondence. Drove new accounts and sales goals.

. Successfully directed four major fundraising events involving over

25 local charities, as well as, The American Heart Association Go

Red For Women Campaign - exceeding all goal expectations

. Received Regional Award for excellence in "Give Back" one of Macy's

Core Value initiatives

. Ranked #1 for Best Seasonal Hiring

MACY'S Inc. - Syracuse, NY

Administrative Assistant 2002 to 2004

Provided administrative support to the Store Manager and a seventeen

member Management Team.

Education

BACHELOR OF BUSINESS ADMINISTRATION

ALMEDA UNIVERSITY ~ Human Resource Management Major

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