Customer Service Sales
Resume:
Olga soto
[pic]
Houston, Texas 77086
PH: 832-***-****
**********@*****.***
WORK EXPERIENCE
CEVA GROUND
RATING & BILLING CLERK/ACCOUNTING September
. Developed and maintained excellent service to internal and external
customers.
. Ensured accurate and timely processing of all invoices.
. Coordinated rating, auditing and billing functions.
. Researched and resolved data entry problems.
. Audited & corrected billing errors.
. Responsible for entire intercompany billing for all FTL and LTL
shipments.
. Update customer lists and station/field contacts.
. Invoiced a minimum of 200-300 invoices daily.
. Communicated with the field and customers regarding missing documents
(BOL's, Toll receipts, ETC.) and any billing discrepancies.
. Enter bills by service level and correct bill to party.
. Provided detailed reporting to management on a daily basis.
CEVA LOGISTICS/Eagle Global Logistics
CREDIT/ COLLECTIONS ACCOUNT SPECIALIST August 2007- September 2010
. Utilization of confidential credit bureau reports such as D&B, Trucking
Industries, Hoovers & CDM
. Review financial statements to substantiate credit decisions and evaluate
customer records to recommend accounts be closed or credit limits
reduced/increased
. Responsible for maintaining open accounts on a current basis and
collection of all outstanding dollars as well as identifying and
addressing billing issues and disputes
. Responsible for addressing special project requests from immediate
supervisor as well as senior management including EOM Reports due to
Corporate Finance, regional and local operations
. Served as liaison between bank institution and customers on rejections
and approvals for advancement checks. Served both the domestic and
international stations
. Provide administrative support on various task for the credit manager and
peers in excel documents, scanning, copies and assist with day-to-day
administrative, documentation, organizational and operational functions
within the credit department.
AGUILAR & HICKS ATTORNEYS AT LAW Jan 2007 -May 2007
ADMINISTRATIVE ASSISTANT
. Handled 50-70 incoming calls, Spanish and English, on a daily basis
. Scheduled appointments for new and existing clients.
. Handled payments of large sums on open/closed cases.
. Responsible for collecting payments on opened/closed cases.
. Responsible for preparing immigration packages for various cases.
. Responsible for translating immigration/legal documents of 1000 words or
more.
. Filing of Immigration and Divorce files and documents on a daily basis.
. Kept agenda for attorneys on court dates, mediation dates, entry dates,
meetings with other attorneys and general meetings with clients.
. Served as receptionist to greet clients at front desk and assisted in
filling out forms
. General office work like copies, preparing new files, extending messages,
etc.
NCO / BEST BUY INBOUND SALES July 2005- August 2006.
Customer Service Representative
. Meet and exceed sales and quality goals on a daily cyclical basis
. Managed a high-volume workload, consistently met performance benchmarks
in all areas.
. Served as a sales consultant and offered new plans and products.
. Consistently exceeded sales and quality expectations while adhering to
average handling time.
. Ensured to meet and exceeded all indicators set by Best Buy.
. Maintain a direct two - way communication process both up and down the
chain of command.
. Provide world-class quality customer service/
. Attended management preparation classes for future opportunities within
the company.
. Received recognitions on a weekly to bi weekly basis from managers and
clients on excellent performance and quality scores.
Special Training
. World Class Customer Service Seminars
. Management Preparation Courses
LANGUAGES
Versed well in both Spanish and English.
SKILLS
. Proficient in Microsoft and all compatible applications.
. Ability to work in a face paced office environment managing a variety
of tasks
. Organized, self-motivated, and professional.
. Excellent written, oral communication skills
Contact this candidate