Customer Service Manager
Resume:
Kristi Mitchell
Covington, Georgia 30016
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SUMMARY
To pursue a career in a multi-tasked, fast paced environment where
teamwork, organizational, and creative skills are needed
QUALIFICATIONS
• I have been in the Finance/Mortgage industry for 15 years. I take great pride in
my work to ensure my clients receive the best product my company has to offer in
order to establish a profitable, trusting relationship between the client and company.
WORK EXPERIENCE
2009 - 2011
Team Leader
Managed a group of 9 employees
-Motivated and coached each employee if not
meeting their goals
-Daily Reports (ie: employees results from the prior
day, Weekly, and Monthly
-Reviewed an average of 800 accounts daily to make
sure proper coding, documentation of proper
collection, and make sure there were no missed
opportunities for sales
-Held weekly team meetings to motivate team and go
over branch results for the week/month
-Assisted each employee resolving any issues with
customer or branches
• Employee of the Quarter 2004
• Special recognition for 2005, 2006,
2007 and 2008
2007 - 2009
RE Underwriter
Underwrote Real Estate loans, within Lendmark, that
consisted of 96 branches
Once final package received from branch checked
loan package for exact figures before allowing branch
to send to attorney (ie: loan amount, rate, payment,
term, personal information)
-Reviewed Flood Policy to determine if in a flood
zone/if so made sure branch received proper
coverage from customer
-Reviewed Homeowners Insurance Policy to ensure
proper coverage and correct property address
-Reviewed Tangible Benefit to customer (ie: loan not
in high cost due to overcharging of fees)
-Reviewed income
-Signed off on loan for final approval
1996 - 2003
Assistant Manager
Responsible for assisting manager with daily duties,
along with conducting my own personal goals.
-consumer, dealer and mortgage growth
-data entry of applications
-reviewed and analyzed credit reports
-decline and approve loans
-use proper procedures of selling credit insurances
-closed consumer and mortgage loans
-filed titles
-filed deeds of trust
-processed and balanced daily cash summaries
-processed accounts payable and receivable
-ordered supplies for branch
• Employee of the month
2003 - 2007
Consumer/RE Underwriter
Responsible for underwriting indirect credit
applications orginiated by approved contractors/or
retail sales, BB&T denied credit applications, and
internal marketing efforts. Responsible for sale of
interest rates, terms, and counter offers. Marketed
various loan products to customers, and home
improvement contractors while maintaining a high
level of customer service and knowledge of products.
-analyzed all contributing factor's including, credit
history, debt ratio, capacity, and collateral
-communicated with referral sources and/or
customers on loan decisions
-discussed final loan decisions
Assisted in REO Operations
-gathered and inputted applications
-gathered documentation (ie: pay stubs, tax returns,
bank statements, insurance info, etc)
-ordered and processed property and title searches,
drive-bys, and full Appraisals
-processed preliminary closing packages
-set closing with attorneys
-processed "post" closing packages
-processed approved invoices to attorney/title
companies
EDUCATION
1994 Heritage High School Conyers, GA
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