Customer Service Manager

STUART H. NISSIM

P.O. Box **** Newtown, PA ***** ******@*********.*** (215)

***-****

SUMMARY OF QUALIFICATIONS

. More than 25 years experience in retail, pharmacy, computer,

Internet, and legal businesses

. Developed sustained relationships with customers, physicians, clients,

and external vendors based on knowledge and trust

. Extensive experience with detailed and comprehensive technical writing

involving pharmaceutical, organic and inorganic chemistry,

biochemistry, medical, and light mechanical subjects

. Background and training in Copyrights, Trademarks, and Patents

. Considerable experience drafting and negotiation of government,

business, intellectual property, and telecommunication contracts and

licenses

. Managed support staff and technicians

. Manage web design and back-end programming projects

. Provide customer service and technical support

. Create, implement, and distribute specialized Internet database

programs

. Design, implement, and maintain LAN and WAN systems

TECHNICAL SKILLS

. Software: Various retail pharmacy systems, OpenOffice, MS Word, MS

Excel, MS Access, MS Sharepoint, Adobe Photoshop, Adobe Flash, Adobe

Audition, Adobe Premiere Elements, Adobe Acrobat, Macromedia Homesite,

Coldfusion

. Languages: Perl, PHP, Javascript, AJAX, HTML, DHTML, CSS

. Operating Systems: LINUX, Windows NT, Windows XP

. Databases: MySQL, Access, Oracle

PROFESSIONAL EXPERIENCE

Alliance Health Information, LLC. October 2010 to present

Ivyland, PA 18974

Therapeutic Specialist, Immunology. Serving as a primary resource for clinical,

therapeutic, and safety information provided in response to unsolicited

requests from both external health care provider customers as well as internal

colleagues. Providing clinical support for both on and off-label information

via verbal consultation, clinical medical letters, and literature search and

analysis. Documenting all interactions in one or more company databases to

assure clinical consistency and regulatory compliance. Collaborate with Medical

Information personnel to update and maintain the accuracy of our clinical

reply letters. Timely, accurate and complete documentation and reporting of

all adverse events and PQCs reported to us by our customers in compliance with

corporate and government guidelines and regulations.

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STUART H. NISSIM

April 2010 to October 2010

Intrasphere Technologies

New York, NY 10005

Pharmaceutical Consultant. Develop, implement, and support data entry tools and

back-end program for pharmaceutical database. Review data integrity. Provide

support for customers.

The Patent Group

Newtown, PA 18940

Patent preparation and prosecution in the pharmaceutical, electronic,

communication, mechanical and business method arts. Trademark preparation and

prosecution. Copyright preparation.

ProPortal, LLC May 1994 to present

Philadelphia, PA 19106

ProPortal is a full service Internet company providing a full spectra of web

products and services to a broad client base as well as providing comprehensive

LAN and WAN solutions.

Manage all web design and back-end programming projects

Provide customer service and technical support

Create, implement, and distribute specialized Internet based programs:

Draft, negotiate, and prepare telecommunication and service contracts.

Initiate, prosecute, and defend ICAAN disputes under the governing dispute

resolution rules and practices. Patent preparation and prosecution in the

electronic and telecommunication arts. Trademark preparation, prosecution and

licensing.

Assist and support sales staff

Rite Aid/Eckerd Pharmacy September 2004 to June 2009

Plumsteadville, PA

Oversee all aspects involved in efficiently running the day-to-day operations

of the pharmacy. Ensure all prescriptions are prepared and dispensed in

compliance with company policy, pharmacy procedure and state & federal laws.

Provide patient consultation and education on all prescriptions.

Synnestvedt, Lechner & Woodbridge LLP / June 2003 to May 2004

Woodbridge & Associates, P.C. February 1997 to June 2003

Princeton, New Jersey 08542

Patent preparation and prosecution in the pharmaceutical, chemical, electronic,

and mechanical arts. Trademark preparation and prosecution. Prepare and

negotiate licensing agreements.

STUART H. NISSIM

March 1994 to January 1997

Mathews, Woodbridge & Collins, P.A.

Princeton, New Jersey 08540

Patent Interference practice including: drafting pleadings, prepare and review

discovery documents, depositions, and appeal brief drafting. Patent preparation

and prosecution in the pharmaceutical, chemical, electronic, and mechanical

arts. Trademark preparation and prosecution.

U.S. Navy, Office Of General Counsel March 1989 to March 1994

Naval Air Warfare Center, Weapons Division,

(formerly Naval Weapons Center)

China Lake, California 93555

Patent preparation and prosecution in the chemical, electronic, and mechanical

arts. Patent Interference practice including: drafting pleadings, prepare and

review discovery documents, depositions, and appeal brief drafting.

STUART H. NISSIM

First National Stores Pharmacy, Inc. February 1984 To August 1985

Pharmacist / Assistant Manager Yonkers, NY

ALMARC Pharmacy, Inc September 1982 To January 1984

Pharmacist And Store Manager New Rochelle, NY & Larchmont,

NY

STUART H. NISSIM

EDUCATION

BACHELOR OF SCIENCE - PHARMACY 1982

SUNY at Buffalo Buffalo,

NY

JURIS DOCTORATE 1985

University of Baltimore

Baltimore, MD

LICENSES

Licensed Pharmacist in New York and Pennsylvania

BAR MEMBERSHIP

United States Patent and Trademark Office

Court of Appeals of Maryland

United States District Court, District of Maryland

Experienced pharmacist and manager with legal background

P.O. Box 1234 Newtown, PA 18940 ******@*********.*** (215)

582-1959

P.O. Box 1234 Newtown, PA 18940 ******@*********.*** (215)

582-1959

P.O. Box 1234 Newtown, PA 18940 ******@*********.*** (215)

582-1959

P.O. Box 1234 Newtown, PA 18940 ******@*********.*** (215)

582-1959

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