Customer Service Manager

Nicole Bose

818-***-**** . ***********@*****.***

Objective

To further expand my career growth as a real estate assistant and utilize my

knowledge in the real estate industry.

EDUCATION

Bachelors of Art, Communication

University of California, Santa Barbara, CA

CA Real Estate License, in progress. Will be complete by August 2011.

Community Experience

Boys & Girls Club . Goleta, CA. 2010

Mentor/Volunteer

Champions Are Readers . Santa Barbara, CA. 2009-2010

Volunteer

Red Cross. Isla Vista, CA. 2008-010

Volunteer

Pi Beta Phi . Goleta, CA. 2010

Member

Skill Set & Qualifications

Excels in the Customer Relations and Service Department

Eager to embark on new challenges and develop a fundamental base knowledge

in the Real Estate industry.

Strong Analytical and Listening Skills

Experience in Marketing, Sales, and Event Planning

Leadership & Project Management

Multi- Project Administrative Duties

Process Improvement & Quality Management

Client and product services

Problem resolution & Customer Relations

Technologically Competent in Microsoft Office and both PCs and MACs.

PROFESSIONAL EXPERIENCE

Spotlight Ticket Management. Woodland Hills, CA 91367. October 2010 to May

2011

Account Manager

Provides assistance in implementing newly contracted accounts and services

current accounts.

Problem-solving strategies

Strong Emphasis in managing customer service & technical support

expectations

Expertise in managing high volume clients such as Fox Sports, Motorola,

Stanley Black and Decker, HP, Comcast, Baker Hughes among other nationwide

corporations

Inventory purchase requests for sporting or entertainment event packages

Assist with software implementation process

Bose Appraisals. Woodland Hills, CA 91367. 2005 to 2011

Assistant Office Manager

Organize and coordinate CEO's schedule

Assisting and distinguishing properties

Facilitate and measure properties for appraisal

Photograph and preview properties

Aid in writing final appraisal reports

Play Couture. Beverly Hills, CA 90212. 2008

Retail Sales Manager

Managing opening and closing of the store as well as the finances.

Merchandising displays

Coordinating large events such as fashion shows

Lisa Kline. Malibu, CA 90265. 2007

Sales Associate

Managing inventory

Opening and closing the store

Often interacting with merchandise sellers

Customer service for high clientele

Nordstrom. Canoga Park, CA 91303. 2006

Sales Associate

Hired as a temporary associate but offered a permanent position within the

company

Organized customer orders and helped maintain aesthetic displays

Personally assisting customers

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