Human Resources Manager
Resume:
NICOLE L. ROBINSON
Mission Viejo, CA 92692
EXECUTIVE SUMMARY
A professional in human resources, with sixteen plus years of experience, with a primary strength in employee
relations, and with generalist knowledge, and recruitment skills in the financial, retail and restaurant industries. A
strategic partner, manager, change agent, and employee advocate with experience in both entrepreneurial and
corporate environments.
PROFESSIONAL EXPERIENCE
February 2011 to Current
Union Bank
Vice President, Employee Relations Consultant
• Provided Employee Relations support to 40 bank branches, back office, underwriting, training, and
Business Banking
• Built positive relationships with departments and bank branches, improving the perception of Employee
Relations to Union Bank.
• Supported Bank Regions with training on employee relations trends, organizational development tools,
recognition, wage and hour, and customer service.
• Provided consultation services on high level ER issues to every level of the Bank.
• Conducted investigations and provided recommendations for appropriate resolution.
February 2009 to February 2011
Emplicity (HR Outsourcing) Employee Solutions Made Simple
Human Resources Consultant
• Provided ER Consultant support to 50 small to medium size companies ranging from Financial Services,
Restaurant Industry and Technical Services, supporting a total of 2000+ employees and business
owners/executives.
• Provided expertise in Human Resources Management, Employee Relations, Recruitment and
Compensation.
• Created tailored Handbooks for each organizations specific needs.
• Monitored leave of absence policies.
• Served as Director of Human Resources for three client organizations.
• Provided consultation services on high level employee relations issues.
• Supported Sales Team in bringing aboard new clients.
April 2006 to December 2008
Washington Mutual Bank
Employee Relations
Senior Employee Relations Consultant
• Effectively provide coaching and counseling to managers and employees on policy, procedure,
performance improvement, terminations and employment related matters.
• Conduct internal investigations involving harassment, discriminations, wage and hour, hostile work
environment and other protected categories.
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NICOLE L. ROBINSON
26541 Maside Drive
Mission Viejo, CA 92692
• Serve as a Client Partner to the Human Resources Department and previous Long Beach Mortgage, and
Home Equity Department.
• Provide training to employees and managers regarding performance improvement, policy and procedure,
harassment, inclusive workplace and others.
• Participate in the company’s Dispute Resolution Program.
• Communicate Reduction In Force notifications to effected employees and review for fairness and adverse
impact.
• Partner with the Legal Department on high level complex cases.
• Proven partner with colleagues and business leaders.
September 2004 to April 2006
New Century Financial (Mortgage) Corporation, Irvine CA
Associate Relations
Senior Human Resources Generalist
• Provide guidance, support, and advice to a client group of 400+ associates, managers, Vice Presidents
(VPs), and Senior Vice Presidents (SVPs) in the areas of associate relations, policy/procedure, leave of
absence, compensation, benefits, department needs, and training.
• Recruitment, selection, ad placement, offer letters, new hire process for all levels of associates.
• Conduct complex internal investigations of a serious, emotional, and sensitive nature with skill and
professionalism.
• Process background checks and provide guidance based on results.
• Support managers and above on the counseling notice process.
• Built positive relationships with challenging client groups with whom other Generalists were unsuccessful.
• Advise, consult, approve and provide recommendation on terminations
• Conduct exit interviews.
• Conduct department feedback surveys, analyze data, and provide VP and SVP with concerns and
recommendations.
• Implement performance review process and profit sharing program.
• Partner with Payroll Department to resolve associate pay and commission issues.
February 2004 May 2004
LA Fitness, Irvine CA
Director of Human Resources
• Provided Human Resources support and direction to a staff of eight (8).
• Developed Crisis Management Program.
• Associate Relations support to 7,000 associates.
• Created company leave of absence program.
July 2002 – February 2004
Westcorp/Western Financial Bank, Irvine, CA
Associate Relations Generalist/Safety Manager
• Provided associate relations support to Western Financial Bank offices and Westcorp Corporate offices.
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NICOLE L. ROBINSON
26541 Maside Drive
Mission Viejo, CA 92692
• Organized and lead Associate Activities Team.
• Facilitated Human Resources training to senior level management.
• Implemented and created Service Award program.
• Developed Crisis Management program.
• Responsible for the administration of the company safety program, issued written materials and ordered
safety equipment to support the program to ensure the safety of all associates. Provided communication
and direction to all First Responders and Wardens, coordinated required training, gave direction on
decisions that affected associate safety. Lead the safety committee meetings, solicited feedback for
program enhancements and provided on-going training. Coordinated all activities related to hazard control,
OSHA, and state and local regulatory compliance. Reviewed OSHA recorded injuries.
• Provided recruitment support.
• Investigated all discrimination complaints and responded to state/federal cases.
• Conducted associate interviews which resulted from FBI background investigations and provided
resolution.
• Provided coaching and counseling on terminations and performance related issues.
February 1997 – July 2002
Del Taco, Inc., Laguna Hills, CA
Manager of Field Human Resources
• Provided leadership to new and existing Corporate HR associates.
• Increased the use of Human Resources through raising awareness and providing value to associates
• Created job descriptions.
• Effectively supported 5,000 + employees in multi-unit/multi-state, and corporate office environments.
• Developed hiring process and implemented background check program.
• Coordinated I-9 audits; acted as Subject Matter Expert for corporate I-9 auditor, trained associates on
proper I-9 procedures and fraudulent ID detection.
• Composed and delivered appropriate associate communications related to organization and policy
changes.
• Guided management team through difficult employee relations issues for Corporate and Field.
• Facilitated resolution on a wide range of employee relations issues including sexual harassment and
discrimination.
• Planned and implemented district meetings to share information, improve morale, and train.
• Attended all Unemployment, Small Claims and Labor hearings.
• Created company wide recruitment theme and recruitment programs including job applications and in-store
company wide poster advertising.
• Successfully staffed and opened all new store locations on a timely basis.
• Independently supported twenty-six districts in California, Arizona, and Nevada with all staffing needs.
• Planned and organized job fairs for existing locations and new store openings.
• Created new and innovative recruitment tools for the restaurant industry.
• Created and implemented corporate safety and evacuation program.
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NICOLE L. ROBINSON
26541 Maside Drive
Mission Viejo, CA 92692
• Trained and coached managers on employment law, policy and procedure, conflict resolution, and
interviewing skills.
• Coached and supported management team in staffing and training decisions.
• Administered merit review process for Corporate and Field.
• Wrote and revised new and existing policies and procedures.
• Created manpower planning/strategic planning for the Field.
• Created Workplace Violence program and administered.
AFFILIATIONS
National Human Resources Association-Member
EDUCATION
• Introduction to Business Management, Rancho Santiago College.
• Labor Law, Rancho Santiago College.
• Professional Human Resources Management Certificate Course, Chapman University.
• Completion of SHRM Learning System, Society for Human Resources Management.
• Lominger, Leadership Architect Suite certified.
• I-9 and fraudulent documents seminar (CA/NV), Immigration, Naturalization Service.
• Meyers Briggs Practioner Certified
• Council’s Internal Investigation Certificate Program.
REFERENCES
AVAILABLE UPON REQUEST
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