Manager Human Resources
Resume:
WILLIAM HALE HARBERT
Cerritos, CA
HUMAN RESOURCES GENERALIST/MANAGER
* Very familiar with relevant laws and statutes pertaining to Federal and State employment such as EEO,
ADA, FMLA, CFRA and OHSA
* Extensive background in HR Generalist affairs, including experience in employee recruitment and
retention, staff development, mediation, conflict resolution, benefits and compensation, HR records
management, HR policies development and legal compliance.
* Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and
writing personnel manuals, corporate policies, job descriptions and management reports.
HUMAN RESOURCES SKILLS
HR Department Startup Employment Law
Mediation & Advocacy HR Policies & Procedures
Staff Recruitment & Retention Organizational Development
Employee Relations Alternative Dispute Resolution (ADR)
Benefits Administration HR Program/Project Management
Orientation & On-Boarding HRIS Proprietary Technologies
Training & Development Performance Management
Conflict Resolution
UFGI Funding Corp - Regional VP of Human Resources 1998- 2011
Mortgage and Lending Firm
Summary:
Began as a Branch Sales Manager in 1998, then moved to Human Resources in 2003. As HR
Generalist/Manager, I recruited to help open a new region on the west coast. Creating and implementing
a full spectrum of HR operations, systems and programs. Worked with senior management to create HR
policies and procedures; and develop orientation, training and incentive programs. Managed leave-of-
absence programs and personnel records; administered HR budget and handled HR generalist workplace
issues.
Key Results:
• Played a key role in ensuring the successful launch of the west coast region. Structured
and implemented programs and policies in the areas of training, compensation structures,
benefits packages, incentives and new-employee orientation which lead to the growth of
one office to seven branch offices in two years.
• Fostered a teamwork/open-door environment conducive to positive dialogue across the
organization. Personal efforts were cited as the driving force behind branch's employee-
retention rate of 89% within an industry where turnover is normally around 75% for loan
officers and telemarketers.
• Negotiated over 100 salary and commission offers at both the exempt and nonexempt
level.
• Reduced benefits costs by 12% annually through meticulous recordkeeping and ensuring
the company did not pay for benefits for which employees were ineligible.
• Routinely updated employee manual covering issues including disciplinary procedures,
code of conduct, FMLA/CFRA policy and benefits information to remain in accordance
with employment laws and changing demographics.
• Introduced weekly employee reviews to keep the lines of communication open between
employee and manager.
• Revised job descriptions for full-time, part-time and contract workers. "Shadowed" and
interviewed employees to construct an accurate picture of the duties and skills required
for each position.
• Instituted monthly and quarterly bonus and incentive programs for lower level employees
and managers increasing production on a yearly basis.
• Created a monthly Profit and Loss statement for branch offices giving managers real time
results of office profitability on a minute by minute basis.
HOUSEHOLD FINANCE /BENEFICIAL FINANCE Branch Sales Manager 1993-1998
Mortgage Loans, Auto Loans and Personal Loans
• Managed day to day sales activities of multi-million dollar office
• Solicited, processed, credit analysis, risk management
• Handled underwriting, closing, funding, and collections of auto & mortgage loans
• Responsible for interviewing, hiring, training and managing staff of 10+
• Direct manager of the "cold call" telemarketers and collection agents
• Accounting duties: reconciling monthly profit & loss reports, AP/AR & payroll
• Budget forecasting, risk management
• Procuring business to business relationships
• Solicited Household Finance credit card products
• Collections for credit card products
• Public Relations/Marketing
EDUCATION
B.A. - English and History – Langston University, 1995
Masters – Currently taking graduate courses in Human Resource Management – UC Irvine
Certified in Fundamentals of Human Resource Management – Cert. # AC-227-756485
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