Customer Service Sales

GABRIEL VEGA

**** ******** *** ****, ** ***** 917-***-**** *******.*.****@*******.***

SUMMARY OF QUALIFICATIONS

• More than eight years of experience in sales, including one year in banking with the last year

working primarily with a high-net worth, high profile clientele

• Organized, detail oriented, and conscientious self-starter, able to prioritize effectively to accomplish

multiple tasks while maintaining a professional manner under tight deadlines

• Proven ability to establish and maintain professional relationships with clients to ensure repeat referral

business

• Fluent in Spanish and English

• Skilled in software including MS Excel, Word, Power Point, Access and Outlook

PROFESSIONAL EXPERIENCE

JPMORGAN CHASE, N.A New York, NY

Dec 2010-Present

Personal Banker

• Demonstrate ability to solve complex client inquires, as well as other banking center issues

• Increase banking center sales by identifying client needs and recommending suitable solutions

• Provide excellent customer service to clients by listening, communicating, and working diligently to

resolve their problems or answer their questions

• Handle heavy client telephone volume of questions and concerns

• Effectively work toward improving branch profitability by consistently meeting monthly and

quarterly sales goals

• Processed client transactions in an accurate and timely manner according to branch policies and

procedures

• Issued cashier’s checks, processed account closings, ordered ATM cards, processed stop payments

METRO PCS, INC.

Dec 2008-2010 New York, NY

Sales Manager

• Managed staff levels to ensure proper number of employees are staffed to serve customers

appropriately

• Processed client transactions in an accurate and timely

• Provided excellent customer service to current and potential clients to ensure the continual

relationship through a prompt, accurate and courteous response to their requests

• Managed time to efficiently process a high volume of transactions received by e-mail, facsimile, and in

person

BAD BOY RECORDS

Sep 2008- Jan 2009 New York, NY

Intern/ Personal Assistant

• Headed the compilation of petty cash receipts worth $3,000 for executive assistants

• Formulated monthly expense reports for three personal assistants in order to cut cost

• Organized the daily meetings and itinerary of high-profile individuals such as Sean “Diddy” Combs

• Coordinated and communicated projects with the CFO and corporate management

EDUCATION

2008-2010 BERKELEY COLLEGE New York, NY

Business Management

2004- 2006 LEHMAN COLLEGE New York, NY

Business Management

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