Customer Service Insurance
Resume:
Terry L. Blue
P.O. Box ******
Arlington, TX ****6
EMPLOYMENT HISTORY
General Motor Financial/Americredit
Arlington, TX 76014
October 2004 to Present
Job Title: Total Loss Mitigation Customer Service
Representative II
April 2009 - Present
Job Description: Inbound and outbound calls. Responsibilities
include call impounds to verify
if vehicle still there and get bailout fees. Call insurance
companies to get information on a total loss
vehicle and when insurance check will be mail and verify if
vehicle has coverage. Call dealerships to
cancel any products that was purchased at time of contract.
Call Gap companies to get information to
start gap claim process. Talk to customers on total loss
vehicle and deficiency balance on account.
Take incoming calls from customers, assist them with make
payments to their auto loan account.
Submit account for repossession if necessary. Submit
accounts for end of month charge off.
Handle customer service inquires and problems.
Job Title: Expired Loan Customer Service Representative I
January 2006 - April 2009
Job Description: Educated customers on expired loan
account.
Handled inbound and outbound collections calls getting
payments on accounts.
Contact with repossession companies and submitted
accounts for repossession. Submitted accounts for
end of month charge off. Trained new employess on EPRO
System.
Job Title: Loss Mitigation Clerk
October 2004 - January 2006
Job Description: Handled all paperwork for total loss
representatives. Faxed and mailed paperwork to gap
companies to start gap claim..Faxes substition of collateral
paperwork to dealership. Faxed and mailed paperwork
to insurance companies on repossession of total loss vehicle.
Checked incoming mail and distributed to correct
department and team member. Trained new employees.
Transamerica Insurance Long Term Care Company
Bedford, TX
January 2000 - July 2004
Job Title: Business Analyst II
Job Description: Input customer application. Called insurance
comapnies to get additional information if missing from
application. Talked to customers and assisted them with
information regarding long term care. Assisted with training of
new employees. Handled mail and ordered office supplies.
Input of Texas
Irving TX
August 1995 - Janary 2000
Job Title: Data Entry Operator
Job Description: Keyed in information from printed
documents for variety of companies using ten key.
Knowledge of AS400* Epro System* Spreadsheet* Internet
Explore* Fax Machine* Copier* Ten Key
References available upon request.
Contact this candidate