Customer Service Sales
Resume:
Davis
Shawanda
OH 44121
Cell
shdaviss@yahoo.
com
Career Summary
Professional with exceptional verbal, written and interpersonal communications skills and inherent
ability to bring visionary ideas to build an effective team, able to coordinate efforts to meet
organizational goals. Deeply value creativity and lifelong learning.
Highland Heights, OH
Experience Nationwide/Titan Insurance
January 2010- Present
Customer Service Representative
Responsible for providing exceptional customer service to policyholders customers
Performs endorsements request on policies requested by agent or policyholder
Provide support to agents regarding procedures and policy endorsements
Computes rates and premiums for policies
Compiles policy information to submit to Cash Department for credits or refunds on policy
Perform underwriting quotes for agents according to state guidelines
Responsible for follow up and advising agents and policyholders of correspondences and decisions
submitted from underwriting
Cleveland, OH
Carey Staffing
DFAS-Dept of Defense and Accounting Services
November 2008- March 2009
Contact Representative
Responsible for providing customer service in the F inance Operations Call Center
Responsible for answering incoming telephone and email inquiries from customers of the
F inance Operations
Provided general and detailed information on all facets of civilian pay, active duty pay and the my -
pay system
Questioned/interviewed the customers or other involved party regarding circumstances
and facts surrounding the customer inquiry
Communicated appropriate options for resolution based on formal guidelines
Interfaced with other organizations internal and external for the purpose of gathering or
conveying information to resolve the customers concern
Clearly, accurately and concisely explained to customers, in layman's terms, the outcome of
research, decision or option to bring a customer concern to closure
Determined the need to initiate actions based on individual circumstances
Created the needed transaction(s) to resolve the customers concerns
Brooklyn, OH
Key Bank
July 2007-November 2008
Loan Specialist II
Responsible for meeting monthly goals
Provided excellent customer service
Gathering additional information needed to complete loan applications
Reported client’s request to credit underwriting for decision on approval
Responsible for cross selling other banking products to clients
Appropriately documented client’s account with inquiries issued from credit
Assisted team and upper management on new procedures on problem solving
Cleveland, OH
Celaris Brokerage
April 2003-January 2007
Contract Licensing Specialist
Responsible for contracting and licensing brokers with various insurance carriers
Prepared/submitted contracts to brokers for review and insurance carriers for final authorization
Conducted research with Ohio Department of Insurance for information for broker eligibility
status
Provided support to sales team by assisting with rate quotes and rate reports for brokers
Cigna Insurance Independence, OH
November 1999-May 2002
Rating Analyst
Responsible for servicing the sales and underwriting teams with quotes on group coverage
Reviewed, analyzed and entered confidential group census information into database
Provided detailed rate reports from rating software program to sales team
Maintained department goals by producing the required units
Responsible for maintaining the department’s 95% accuracy performance policy
Bearing Distributors, Inc Cleveland, OH
March 1998-October 1999
Human Resource Benefits Specialist
Assisted employees with medical enrollment and retirement benefit forms
Performed problem solving and handled employee service issues with company benefits
Responsible for securing and updating employee information in database
Processed employee benefits selection to insurance carrier by electronic data transmission
Handled all correspondences to insurance provider on employee benefits changes
Assisted with payroll, time cards and supply ordering
Organized and assisted with distribution of monthly manager’s reports to branch managers
Analytical and organizational skills, with effective written/oral communication, able to multi-task and problem solve
Other Skills
in a fast-pace environment, ability to work in a timely manner, and works well under pressure with minimal
supervision. Strong customer service skills with ability to work well in a diverse environment
Bedford High School (Diploma) and (Co-Operative Office Education Business Certificate)
Education
Bedford, OH
References
- Available upon request
Contact this candidate