Sales Customer Service

Alex C. Klie

E-mail: *****@*********.*** . Mobile Phone +1+786-***-**** . Skipe:

alexcklie

**** ** *** ***, *****, Florida, USA

International Operations . Project Development . Global Sourcing .

International Sales . Export Sales . Engineering Sales

PROFILE SUMMARY

. RESULTS ORIENTED, VERSATILE INDIVIDUAL WITH A SOLID WORK ETHIC AND

NATURAL LEADERSHIP CAPABILITIES TO SUPPORT OVERALL ORGANIZATIONAL GOALS

FOR GROWTH AND PROFITABILITY THROUGH EFFECTIVE EXECUTIVE OPERATIONS

MANAGEMENT.

. Welcome and value change, learning, and new opportunities; view problems

as challenges and deliver highly creative solutions that surpass all

expectations resulting in positive outcomes for all involved.

. Solid strategic mind-set, able to envision the big picture, think outside

the box and break down goals into doable actions and projects with superb

results in terms of company territory / market share expansion and

increased sales and profitability.

. Technology savvy; have assembled computers since 1992, assembled and

installed software and set up networks in Novell and Windows Server,

including implementing a full set up of an office network with 20 users /

stations. Web site design. Programming logic design. Network server,

network wiring

. Computer IT: Windows OS; Windows Server 2000; MS Office Suite; Novell;

Adobe PageMaker, Photoshop; Daceasy; Quicken; and light CAD software.

Network administrator for over 20 users. Server and client installation,

wireless & Ethernet wired networks, Routers and Hubs.

. Multilingual fluency in the Portuguese, Spanish, and English languages.

. Field Mechanical / Electrical Experience: HVAC, DFS (Duct Free Systems),

Marine / Boating industries, Generators marine and stationary,

Electronics, Electricity, Controls, Marine engines, Computers software

and hardware, network setup.

Notable achievements

. PARKER DAVIS HVAC, $15M+ IN ANNUAL SALES AND APPROXIMATELY 100

DISTRIBUTORS WORLDWIDE.

. Created a solid, cohesive sales team capable of surpassing all

expectations; enhanced their sales techniques, troubleshooting abilities,

and product knowledge through continuous training and development.

. Successfully launched company operations through production engineering

and technology innovation; set up the entire office network and company

computer systems and established a fully operational production factory.

. Developed the complete factory assembly line including selecting and

installing machinery and equipment and training the 20 factory workers in

all facets of assembly and installation.

. Successfully and dynamically represented the company at 20+ tradeshow

events; personally organized the events which include show display set

up, equipment selection, advertising, and sales team management.

. Routinely traveled internationally to meet with new and/or existing

clients, distributors, and suppliers; traveled approximately 90 days (non-

continuously) per year to Asia, Africa, South America, The Caribbean, and

Europe.

Professional Experience

INDEPENDENT CONSULTANT OCTOBER 2008-PRESENT

. Panama, Central America

Working as an independent consultant for companies that are establishing in

Panama, Central America

. Skilled in conflict resolution, performance evaluation, facilitating

diverse learning, and building productive relationships with clients and

staff. Expert in forecasting workforce requirements,

establishing/redesigning organizations, and influencing/leading the work

of individuals and groups in change initiatives.

. Ability to handle complex tasks and exceed client expectations

. Proficient in planning and handling customers

vice President - Operations January 1996-July 2008

ParkER davis HVAC Systems, Inc. Miami, FL

A global manufacturer and distributor of a wide variety of air

conditioning, heating, and other environmental control equipment;

(http://www.pd-hvac.com/).

. Operations management and P&L responsibility for a high volume

international business that included building / managing the sales team,

product testing / QC, training staff in export documentation,

regulations, and product selection / operation.

. Development and manufacturing of Marine Air Conditioners.

. Directed customer relations, drafted contracts and sales agreements,

created distribution channels, and developed a series of training courses

for technicians that maintained equipment supplied by Parker Davis HVAC.

. Traveled to China, Taiwan, and Thailand extensively, to cultivate work

relations and negotiate the lowest possible purchase prices for the

highest quality products with Far East A/C equipment and accessories

manufacturing partners / suppliers.

. Visited suppliers' factories both in the U.S. and overseas; in Asia, took

over the QC issues and worked with partners overseas to overcome some QC

difficulties.

. Maintained complete working knowledge of operation logic (LCD electronic

boards) of DFS (Duct Free Systems) mini-split cool and heat pump units,

residential mini-chillers and knowledge/operations of ceiling cassette

units. Designed operation logic controllers

. Developed new products; designed, installed and supervised assembly line

for manufacturing semi knock down (SKD) and complete knockdown (CKD) of

DFS (Duct Free Systems) multi-split A/Cs and heat pumps.

. Constantly analyzed issues of cost and efficiency, identified areas

needing improvement, and implemented action plans that resulted in the

company remaining profitable at all times.

Additionally, provided executive oversight for accounting, export and

related documentation, and purchasing; resolved any issues that arose and

had final decision making authority in these areas

Additional EXPERIENCE

. OPERATIONS MANAGER (WHOLESALE CLIMATE CONTROL HVAC), KLIMAIRE INC.,

MIAMI, FL. 1992-1995

o Coordinated the International Sales Department with territories that

included Portugal, South Africa, Angola, Brazil, Argentina, Uruguay,

Paraguay, Mexico and some islands in the Caribbean.

o Developed an innovative marketing program where none had existed

before; was responsible for bringing in 50% of the company's sales

revenues.

. Sales Manager (Wholesale Export / Local Computers, Electronics

Worldwide), Signal Electronics Inc., Miami, FL. 1988-1992

o Set up 20 new distributors in Latin America and the Caribbean, managed

3 other salesman, and increased sales by an additional $3M a year,

which amounted to approximately a 35% increase overall of existing

sales.

. Salesman (Marine Boats, Motors & Accessories), ABC Marine, Miami, FL.

1985 - 1988

o During the boat show and in the store year around provided outstanding

sales and customer service which resulted in many referrals and

increased the amount of boats, outboards, parts and accessories sold.

Sales of Marine generators, stern drives, outboards, water pumps, and

boat parts.

o Boat rigging, installation of engines, controls, electronics, some

fiberglass experience.

o Specialized en the sales of engine, engine parts and service for OMC

and Volvo Penta stern drives, Diesel and Gas.

o I a boat enthusiast myself has been involved with boats since my early

years. I have a good t knowledge of marine propulsion systems, Marine

Air Conditioners, Marine generators

Education & Training

BACHELOR OF ENGINEERING - MECHANICAL ENGINEERING

UCV 1980-1984

Minor: Climate Control ? courses completed: Management, Accounting,

International Sales, & Export, Florida Real Estate Lic.

USA Citizen with a valid / current USA Passport

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