Manager Customer Service

Objective

As a seasoned office assistant with well-developed clerical skills and

practical experience, my objective is to join a forward looking company

interested in investing my talents in achieving their goals.

Work Experience

Dates Employed Job Title Company

8/2007 - 12/2010 Administrative Clerk City of Farmington

(Part-time 15 hrs/wk) 23600 Liberty Street,

Farmington, MI 48335

. Backed-up the Executive Assistant whenever needed.

. Created personnel files - checked new hire forms for completeness,

approved Forms I-9, and followed-up as needed.

. Established an online account with the State to report new hires and

rehires - eliminated manual completion and mailing of forms.

. Compiled City Council and Planning Commission "meeting packets" - hand-

delivered "packets" included the agenda, scanned or photocopied reports,

site plans (for Planning Commissioners), and mail. Assisted in creating

re-writable (i.e., re-useable) CDs that hyperlinked Council agenda items

to underlying reports. Distribution of CDs to Council and the City's

executive staff cut photocopy effort by 90-95%.

. Created a master employee list, internal "quick ref" contacts list,

distribution lists, labels and envelopes using Excel or Word. Used mail

merge for large distribution jobs.

. Standardized select forms used in the City Manager's office.

. Prepared and distributed purchase orders for the City Manager's office

and Department of Public Services. Maintained PO log and updated PO

database.

. Answered phone calls; took messages, routed caller to recipient's

voicemail, answered inquiries where appropriate, or transferred caller

to other responsible department or person. Interfaced with a diverse

community of residents and service providers.

. Greeted visitors to the City Manager's office, announced them to the

City Manager or directed/escorted them to the conference room.

. Completed and signed off on Federal Forms W-9 and credit applications.

. Organized and filed miscellaneous paperwork - purged documents or sent

files to storage. Updated and consolidated records of documents in

storage.

. Scanned, faxed and emailed documents for the City Manager's Office.

. Assisted the City Clerk with pre-election registrations, absentee ballot

mailings, and the set-up of precinct laptops to use the latest State

tabulation program.

. Provided ad hoc relief in the City Clerk's office. Recorded

reservations and accepted deposits for use of recreation venues. Sold

cemetery plots and prepared burial records. Updated the Clerk's master

log of City Council resolutions. Updated business license records.

. Solicited, compiled and incorporated information from Boards,

Commissions and civic organizations into Farmington's 2008 and 2009

calendar publications.

. Member of 5-person team overseeing the City's website redesign -

researched web sites of SE Michigan cities with similar population.

Reviewed all proposals; prepared comparative analysis of select bids.

Set-up interviews with acceptable bidders. Initiated meeting schedule

changes when needed.

9/2001 - 3/2008 HR Assistant Michigan Tractor & Machinery Co., dba

Michigan CAT

(Part-time 32 hrs/wk) 24800 Novi Road, Novi,

MI 48375

. Corporate receptionist for 2 years, greeted visitors and managed a 5-

line phone console; filled downtime with payroll data entry and HR

duties.

. Created personnel files - checked new hire documents for completeness

and followed up as needed.

. Created, maintained and purged three types of personnel files for

active, separated and retired

union and non-union employees - i.e., files containing general/non-

restricted information, confidential medical insurance and benefit

information, and 401k investment files.

. Filed all personnel documents on a timely basis.

. Created self-calculating time sheet used by non-exempt employees.

. Entered union and non-union payroll changes and employee information

changes. Entered payroll on an ad hoc basis.

. Developed an applicant tracking process using ADP's capabilities and

maintained applicant database.

. Compiled data for and completed surveys on employment, compensation

and benefits. Completed all Affirmative Action reports, including

Federal EEO-1.

. Tracked issuance and timely return of employee performance appraisals.

Updated performance data in ADP-based HR Profile System.

. Developed spreadsheet to track employee training and course

completion.

. Provided clerical support to the HR Director - prepared memos, cover

letters, certified mail, and arranged for UPS or FedEx for pick-up.

. Maintained the library of manuals covering employment law and

regulations, OSHA, Transportation & Safety and the like.

. Created numerous forms, boilerplate memos and correspondence using

Excel, Word, Outlook and ReportSmith.

3/2001 - 7/2001 Financial Administrator Bucciero & Associates,

P.C.

1050 Wilshire, Suite 115,

Troy, MI 48084

. Program Cost Analyst for an R&D-driven automotive manufacturers'

consortium.

. Consolidated cost data, prepared monthly cost and schedule reports for

management and the National Highway Traffic Safety Administration.

. Prepared purchase orders per strict Federal Acquisition Regulations.

. Scheduled on-site meetings and teleconferences, including meals or

refreshments.

. Reviewed payables, wrote checks, reconciled bank statements.

. Handled petty cash and maintained the cash transaction log.

. Monitored and ordered office supplies.

. Provided site orientation for incoming engineers.

12/1999 - 3/2001 Training Coordinator CK Systems

772 Airport Blvd., Ann

Arbor, MI 48108

. Arranged in-house and off-site training classes for clients using

proprietary Facilities Maintenance Management software. Made travel and

lodging arrangements.

. Effectively interfaced with clients - face-to-face, by phone or email -

to determine training needs. Provided excellent customer service marked

by efficiency and professionalism.

. Used Excel to integrate line item work orders with trainer's expense

report to produce a billing document.

. Created and maintained detailed status reports.

. Re-worked rough draft of software training manual and finalized the

document.

1/1997 - 9/1999 Associate Administrator General Motors

Corporation

Corporate Controller's Staff Detroit and Warren, MI

. Cost Estimator and Program Analyst on Government contracts.

. Downloaded mainframe-hosted data by cost element into an Access

database.

. Prepared comprehensive labor and overhead pricing rate proposals to the

Government.

. Prepared cost proposals to Government agencies and Tier One suppliers.

. Supported pre- and post-award audits and contract negotiations.

Education

University of California Santa Barbara, Russian Language Major

(3+ yrs.) CA

Schoolcraft College Livonia, MI Accounting and computer-related

courses

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