Administrative Assistant Customer Service

Katisha Caine-Francois

*** ***** ** ********, ** 11207

Phone: 347-***-****

Email: **************@*****.***

EXPERIENCE:

Emblem Health Medicare New York, NY

Temporary Administrative Assistant / Data Entry Clerk 06/10-03/11

Collected and reported data

Filing, faxing, photo-copying

Responsible for correcting coding errors within the database, for patient’s health insurance

New York City Anti- Violence Project New York, NY

Administrative Assistant / Data Entry Volunteer 05/09-05/10

Answered phone, assisting with faxing, filing, and photo-copying

Data entry in Raiser’s Edge

TD Bank New York, NY

Head Teller 11/08 – 05/10

Open and close branch

Supervise all tellers shifts and monthly schedules of staff

Demonstrate & promote the WOW! Zone

Process deposits, withdrawals, payments and cash checking

Balance all cash drawers, reports for the digital change sorter and Manage teller's difference budget

Responsible for teller performance evaluations, performance issues, new hires, transfers, etc.

Backup for branch platform operations (new accounts, safe deposit, branch concierge)

Operate desktop computer to compose and edit correspondence to various departments.

Compose memoranda from dictation, verbal direction and from knowledge of policies to further improve

productivity of my staff

Liaison between all impacted department to insure proper communications and reporting practices

Assisted in organizing and supervising in house promotional events

Citibank New York, NY

Head Teller 08/06 -10/08

Deliver outstanding customer service and build a relationship with clients

Resolve account service issues and respond to customer inquires promptly and effectively

Educate customers on utilizing available access for their account

Process deposits, wires, and foreign currency transactions

Assist with opening and closing facilities

Print debit card, order check & ATM card & foreign currency

Exercise independent judgment, decision-making abilities and high level of confidentiality.

EDUCATION:

M edgar Evers College- 2 008

Bachelor of Professional Studies in Applied Management

New York City College of Technology- 2004

Associate in Applied Science and Microcomputer Business System

SKILLS: Microsoft Word, Excel, Outlook, Typing, Raiser’s Edge basic

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