High School Customer Service

Melissa S. Wood

** ********* ***, *** ****, CA **110

Email: *************@*****.*** * Cell Phone: 408-***-****

EDUCATION

B.A., English, Santa Clara University, 2005 (summa cum laude)

* Member of University Honors Program.

* Recipient of Dean's scholarship.

* Member of Phi Beta Kappa, Sigma Tau Delta (national English honor

society), and Eta Sigma Phi (national classics honor society).

* Won Christiaan Theodoor Lievestro prize for exceptional achievement by

an English major.

* Selected for Diane Dreher internship program; assisted a professor

with a book for publication.

* Major emphasis in linguistics with extensive training in grammar and

study of multiple languages.

EXPERIENCE

Valley Christian Junior High School, San Jose, CA

2005-2011

Junior High Teacher

Teach junior high courses (grades 6-8) in the following subject areas:

Foreign Language (Spanish and Latin), Grades 6-8

2005-2011

English, Grade 7 2005-

2011

Typing/MS Applications, Grades 6-8

2008-2009

* Write lesson plans, develop assessments, and create and update course

scope and sequences.

* Coordinate with high school teachers to allow junior high students to

complete foreign language study meeting high school standards. Lead 6th-

8th grade students attempting high school-level coursework in achieving a

90%+ pass rate.

* Write and compile subject matter documentation necessary for school

accreditation.

* Instructional experience with writing, vocabulary, grammar,

literature, public speaking skills, typing skills, word processing (MS

Word, PowerPoint, Excel), Internet research skills, and report writing

and formatting.

* Worked with administration for 4 years to develop a new, more academic

foreign language program.

* Led a grade-level team of new English teachers.

Borders Books and Music, Los Gatos, CA 2002-

2005

Inventory Processor (2003-2005); Children's Bookseller (2002-2003)

* Basic customer service skills including telephone skills, making book

recommendations, product merchandising, placement of special orders with

publishers, etc.

* Employee of the Month.

ADDITIONAL AWARDS and EDUCATION

* High school co-valedictorian, 2002.

* AP Scholar with Honor, 2002.

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