Service Representative Management

Nicole Drayton

**** ******** ******** **. #***

Jacksonville, FL 32223

Phone: 904-***-****

Email: **************@*****.***

OBJECTIVE______________________________________________________________________________________

Seeking a full-time position as a member of a team where I can utilize my knowledge and skills to make a positive impact

as well as exceed company goals

EDUCATION_____________________________________________________________________________________

University of North Florida Jacksonville, FL

Bachelor of Arts Degree, Sociology, Minor in Political Science April 2010

Overall GPA: 3.4/4.0

Teacher Certification: Social Science 6-12 April 2011

EXPERIENCE_____________________________________________________________________________________

Kelly Services Jacksonville, FL

Substitute Teacher March 2007-October 2007

• Presented daily lessons in elementary and middle school environments

• Established and executed individual classroom management plans

• Effectively performed administrative duties: attendance, recording of grades, and documentation of completed

assignments for instructor’s use

Wachovia Bank Jacksonville, FL

Phone Service Representative II December 2005-December 2006

• Assisted customers with the proper verification with inquiries, adjustments, and changes pertaining to their accounts

• Educated and offered customers accounts that may better fit the customers’ lifestyle and needs

Allstate Jacksonville, FL

Client Service Representative August 2003-December 2005

• Assisted customers with the proper verification with inquiries pertaining to their policies

• Input name, address, and beneficiary changes for customers with the proper verification

H & R Block Premium Indiana, PA

Receptionist January 2000-April 2001

• Greeted clients, answered calls, and scheduled appointments with an appropriate tax preparer

• Prepared business for opening and closing

• Maintained and monitored the cash drawer on a daily basis

• Prepared daily cash reconciliation sheets and made nightly deposits

SKILLS_________________________________________________________________________________________

• Computer Skills: Microsoft Excel, Word, Access, Outlook, and PowerPoint

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