Customer Service Sales

Shardonnay Wooten

**** ********* **. ***. *** Fort Worth, TX 76137

PHONE: 832-***-**** E-MAIL: *********@*****.***

Profile

Background that includes excellent communication skills, proficiencies in advanced

computer programs and technology integration, complex planning and organizational

abilities.

Education

Texas Tech University, Lubbock, TX 2008-2010

Bachelor of Arts, December 2010

Major: History; Minor: Secondary Education

Dean’s List 2008

Stephen F. Austin State University, Nacogdoches, TX 2006-2008

Major: General Business; Minor: English

Work Experience

Ross, Watauga, TX, April 2011-May 2011

Customer Service

Performed customer service duties including operating the register, handling large

sums of cash, answering phones and directing callers to other departments, and dealing

with a varied range of customers in an effective and professional manner.

More responsibilities included being a member of the stockroom and markdown

teams where I developed skills outside of the sales floor and insight into store operations.

Lubbock ISD, Lubbock, TX, August 2010-December 2010

Student Teacher

Fulfilled the duties of a certified social studies/history teacher, including time and

classroom management, discipline strategies, collaborative learning, parental

involvement and incorporating assessment tools effectively.

Improved tutorial procedures and test-taking skills for specific groups of students.

Stephen F. Austin Resident Association, Nacogdoches, TX, October 2007-May 2008

Resident/Community Assistant

Paraprofessional staff member with direct and constant contact with students.

Assigned to floors/areas of approximately 25 to 55 students in buildings ranging

in size from 60 to 800 students.

Primary responsibility was to facilitate the social, educational, intellectual, and

cultural development of each student through developing a community.

Walgreens, Houston, TX, May 2008-August 2008

Service Clerk

Performed customer service duties and handled large sums of cash, debit, and

credit transactions.

Myles J Restaurant, Houston, TX, May 2007-August 2007

Lead Server/Hostess

Provided a warm dining experience which included customer service skills.

Handled management duties which included delegating tasks, being responsible

for the overall dining experience, and service staff.

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