Customer Service Manager

Location:

Chicago, IL, 60615

Posted:

June 23, 2011

Contact this candidate

Resume:

Keyania Crossley

**** * ******** *******, ********

773-***-****

*********@*****.***

Objective I am currently looking for a full time position in an

environment that offers a greater challenge, increased

benefits for my family, and the opportunity to help the

company advance efficiently and productively

Skills Excellent Organizational Effective listening

Skills Energetic work attitude

Strong Customer Creative problem solver

Relations Skills Proficient in MS Office

Computer Proficiency

Strong organizational

skills

Experience U.S. Cellular , Lincolnwood Illinois 2007-present

Consultant

Increased productivity and generated revenue for

the company

Covered understaffed shifts maintaining seamless

business operations and optimal performance

Initiated customer problems, reduced turnover

rate

Implemented quality customer service, improving

customer retention

Trained new associates on the current products

and services.

Served as manager on duty to ensure associates

had all the tools needed to assist customers

Motivated team to reach goal and objectives with

in the company

Work History Rice Consultants Chicago, Illinois 2006-2011

Human Resource Manager Various locations

Interviewed and recruited qualified candidates

for open positions and also tracked employment

trends of the company.

Coordinated daily interviews and enrollment

paper work 2005-2006

Answered inbound calls regarding current

positions in the company

Radio Shack

Sales manager

Analyzed the needs of the customers and