Customer Service Sales
Resume:
Diana M. Gonz lez
Sunrise, Florida *****
*******@*******.***
PROFESSIONAL SKILLS
Broadcast Production, Broadcast Operations, Internet/Online, Marketing,
Business and Internet Research with an interest in
progressive minded companies that can benefit from my education and past
experience. Industries/Areas of special interest
include Broadcast/Mass Media, Green Industry and Sports/Fitness sectors.
SUPPORTING SKILLS
Fully bilingual in Spanish/English, with working conversational/ reading
Portuguese. Exceptional verbal and written
communications skills. Broadcast center operations experience in
Traffic/Planning, transcription, Translation/Interpretation
both
in writing and spoken simultaneous, monitoring, master control,
programming, acquisitions and on-air promotions.
Additional
experience in office administration, inventories, database management,
invoicing, Help Desk/Customer Service Sales
Marketing/Vendor liaison and HR/Training duties.
EDUCATION
The Florida State University, Tallahassee, Florida
August 1993
Bachelor of Science in Psychology (Mass Communications Minor)
EXPERIENCE
SONY PICTURES ENTERTAINMENT, Miami, Florida
April 2011 - Present
Commercial Contracts Coordinator (Ad Sales Traffic)
Correspondence with Regional Ad Sales Reps regarding inventory
availability, rate card compliance and notification of missed spots. Daily
upkeep of advertiser files and for printing and distributing sales
contracts and reports to local Sales offices on a daily basis. Accurate and
timely insertion of commercial contracts into the station's traffic system
as designated by the Account Rep or the Commercial Operations Manager.
Communication & Coordination with Regional Ad Sales Reps: Send Contract
Reports, Preempt reports and weekly/monthly sales management reports.
Verify receipt and acceptance of orders. Notify Rep offices of preempts and
work with them on scheduling makegoods. Advise Reps of programming changes
and offer alternate placement of spots.
Order Entry of commercial contracts. Organize advertiser files. Inventory
Control, notifying Commercial Log Coordinators of Special Placement
requests from Advertisers.
DIGITAL LATIN AMERICA, Coral Springs, Florida
September 2007 - February 2009
Traffic/Planning Coordinator
Planning Coordinator for an "end-to-end" provider of reliable, high
quality, cost-efficient PPV and Video-On-Demand digital content to major
Cable operators in Latin America.
*Planning and obtaining approved VOD and PPV material (features and promos)
from major motion picture studios and other programming providers including
Universal, Disney, MGM, Paramount, FOX, MTV, BBC all within available
licensed windows of time as allowed by each provider.
*Created and streamlined process through a manual centralized Excel
Operations 'checklist' that included statuses on all elements needed for
each title involved. This centralized document eventually evolved into an
important "live" tool that was constantly used as an ongoing information
base to all departments. Periodically updated this checklist for changes
and programming errors; proofreading, translation, internet research for
synopsis, metadata, posters, etc This resulted in a reduction in
errors and redundancy in orders, and creating order in the process as
content and studio contracts grew at a rapid pace. The information used in
this checklist was later automated and included in the company's new
Broadview database.
*Made sure to receive correct audio versions, formats and subtitling needs
for clients in Spanish and Portuguese by dealing directly with studio
distributors, translators, dubbing laboratories and studio technical
vendors.
*Maintained accurate and up-to-date inventories of all content received for
company statistical and reference use.
*Basic knowledge of subtitling systems, subtitling in Spanish, spotting
process.
*Confirmed invoicing of acquired material, assuring strict accuracy of
charges and costs, correcting errors saving the company thousands of
dollars.
*Organized and created inventories for all physical materials and
transferred information to new acquired Broadview database.
*Central point of information between all departments (Programming,
Acquisitions, Processing, and Media Library) and studios for physical
delivery of material ordered from providers.
SELF-EMPLOYED (Telecommute positions), Sunrise, Florida
March 2003 - September 2007
Virtual Staff Recruiter Assistant and as an Independent Spanish
Translator/Interpreter performing duties on a telecommuting basis with
little supervision.
Various Recruiters - Virtual Recruiter's Assistant:
*Generated Leads and searched strings using Boolean Logic.
*Created candidate Job Posting letters and questionnaires, completed online
searches (Monster, Careerbuilder, DICE, Ladders) and identified qualified
candidates.
*Emailed potential candidates for job positions and answered any questions
from candidates, assisted with resumes proofreading and set up interviews.
Teleinterpreters.com - Interpreter
*Translated to and from the Spanish language for individuals and companies.
Attended and verbally translated alongside clients for their medical, legal
and therapy visits. Performed simultaneous translations over the phone
while working from home for mobile phone companies, the Social Security
Administration, insurance companies, utility companies among others. This
required fast thinking, attention to detail and patience with calls while
swiftly translating back and forth between the English and Spanish
languages.
HBO LATIN AMERICAN PRODUCTION SERVICES, Sunrise, Florida
October 2001 - March 2003
Broadcast Operation Center Technician
Checked status on transmission equipment, monitor signal quality and log
daily discrepancy reports for Spanish and Portuguese language entertainment
channels including DISNEY, AXN, CINEMAX, SONY, WARNER BROTHERS and FOX
KIDS. Monitored daily live show and special event feeds from in country
and coordinated efforts with local and in-country Master Control operations
staff and RF engineers. Verified operation status of broadcast operating
systems including LOUTH systems in Satellite transmission areas and
verified correct subtitling and language use in programming for Spanish and
Portuguese languages.
UNIVISION ONLINE, Miami, Florida
October 2000 -
October 2001
Ad Traffic Coordinator, Research
Online website for largest Spanish-speaking TV broadcaster in the United
States. Responsible for serving campaigns for marketing, sales and
business development departments. Reviewed and corrected Spanish language
banners. Timely executed all insertion orders, delivered in full all
campaigns, and report results to respective departments, coordinated with
technology as needed. Modified configuration of ad server to optimize
performance (i.e. click-through performance, using NetGravity ad serving
software).
DIRECTV LATIN AMERICA, Fort Lauderdale, Florida
April 2000 - October 2000
Business Systems Specialist, Information Technology
Researched IT business needs for seasonal campaigns, promotions, new
programming and marketing products from TV providers. Compile and analyze
data from Marketing, Programming, Finance and Engineering departments, to
draft and compose operational Customer Service and Billing procedures for
final use by Operating Companies (OCs). Prioritized procedures, assign
resources, followed-up released procedures and status report tracking.
Developed IT operational best practices procedures for Operating Companies
Internal offices.
DIRECTV LATIN AMERICA, Fort Lauderdale, Florida
July 1998 - March 2000
Help Desk Coordinator, Information Technology
On-call contact/coordinator of all communications for DIRECTV Latin America
IT customers (internal and in-country) requiring extreme organization and
multi-tasking. Managed and controlled flow of IT requests from all partner
Operating Companies (OCs) throughout Latin America that involved a wide
variety of issues relating to company headquarters IT Operations functions.
Such areas included Technical Services, Broadcast Engineering operations,
Configuration Managers, Customer Business Systems, vendor services (CAMC,
Mindport), Customer Service operations and development, Programming events,
Marketing and Finance. As the focal point and first line of support to
partner OCs, responsible for filtering all information to appropriate
channels, maintaining case management load through database case-tracking
systems. Extensive follow-up, documentation translation, verbal
interpretation and interaction with OC personnel via telephone, email, in
person and in country. Managed the coordination of scheduling,
authorization, control and tracking of data cards granting Programming
signal to internal employees and providers, during special events and new
signal launches.
DIRECTV LATIN AMERICA, Fort Lauderdale, Florida
May 1996 - June 1998
Broadcast Network Controller
Broadcast monitoring of various TV providers, Pay-Per-View movies and
special events. Routine quality checks, technical evaluation,
troubleshooting broadcast signal and log writing. Contact between main
Broadcast Center in the US and regional Broadcast/Customer Service Centers
in Latin America. Completed special reports for Programming Department
detailing program descriptions, breakdowns, and in-depth study of all
channels for on-air accuracy between shows, Program Guide and provider
listings.
VIDEO MONITORING SERVICES OF AMERICA, Miami, Florida
November 1995 - May 1996
Researcher/Transcriber
Researched local and network newscasts from major cities in the
Southeastern US for any Public Relations information needed by major
companies, public personalities and other organizations. Transcribed
newscast segments in literal form and edited corresponding video.
Translated and transcribed Spanish-speaking local and network newscasts.
FLORIDA DEPARTMENT OF LABOR AND EMPLOYMENT SECURITY, Fort Lauderdale,
Florida April 1994 - January 1996
Employment Interviewer/Customer Service Specialist
Recruited, interviewed and counseled for state employment and training
programs. Coordinated on-site store openings with employment fairs by
receiving, interviewing and filtering future candidate resumes. Claims
taker and examiner for unemployment compensation. Customer service,
language translation and marketing.
HOBBIES & VOLUNTEER ACTIVITIES
Certified as a Personal Fitness Trainer, July 2010
(CPR certified, fully insured)
TEAM In Training (Teamintraining.org) Triathlon Olympic team (February -
May 2010)
Mack Cycle Tri-Miami Olympic Triathlon (May 2, 2010 - Key Biscayne,
Florida) raising funds for the Leukemia & Lymphoma Society
Discovery Elementary School, Sunrise, Florida
Parent Volunteer (2009-present)
Participate in active reading skills with Kindergarten and 1st grade
students.
City of Sunrise Youth Sports, Sunrise, Florida
Soccer coach, Instructional level (Oct 2010 - Jan 2011)
Coached Instructional level youth soccer (5yr olds)
Freecycle.org
Local member (2005-present)
Active participant and local community promoter of donating items within
the local community to reduce bulk-trash waste to our local landfills.
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