Customer Service Medical Billing

TAMMY ASHTON

**** *. ******* ******, ******, AZ *5713 • (520) 520-***-**** • ********@*.***

MEDICAL BILLING AND CODING SPECIALIST

• Medical Insurance rules and regulations including Medicare and Medicaid guidelines.

• Appointment scheduling, medical administrative duties, patient processing and verification of benefits.

• Balance daily ledger, charge entry, and medical record management.

• Data entry of patient demographics, use of proprietary software.

• HMO, PPO and POS and managed care guidelines, ICD-9, CPT-4 and HCPCS Coding Skills.

• Maintain excellent interpersonal communication, time management, and problem resolution skills.

Software: Microsoft Office 2007, Medi-Soft Practice Management Software, Office Hours Scheduling Software, Cerntricty,

Cerner, Zirmed, MyAirMail

RELEVANT EXPERIENCE

Western Gastroenterology, Tucson, AZ 2011-2011

Front/Back Office Administration

• Answer telephones, appointment scheduling, insurance eligibility verification, medical records management

• Prior authorization for procedures and medication

• Data entry of patient information, post daily charges and balance day sheets

Arizona Oncology, Tucson, AZ 2010-2010

Medical Billing and Coding Intern /Front Office Administration

Leading provider of Oncology Services. Providing compassionate care to patients needing oncology preventative and post

diagnosis care.

Front Office/Billing Administration

• Answer telephones, appointment scheduling, insurance verification, medical records management.

• Data Entry of patient information, post daily charges and monitor ledger.

• Provide administrative support to billing department and front office.

• Received exemplary evaluation from management for exceptional work ethic.

Teletech Corporation, Tucson, AZ 2001-2009

International Customer Service Associate

• International customer service assistance for UPS, heavy telephones and inbound calls.

• Provide international shipping requirements, customs requirements, and review invoicing.

• Provide excellent customer service and assist customer complainants and escalated calls.

Convergy's Corporation, Tucson, AZ 1998-2000

Technical Support Associate

• Provide support to automated shipping systems, answer customer questions and provide detailed answers and

instructions.

• Provide excellent customer service.

EDUCATION

Tucson College, Tucson, AZ

Medical Billing and Coding Certificate, August 2010; GPA 4.0

Dean’s List recipient Honor Roll

MEDICAL INSURANCE RULES MEDICAL TERMINOLOGY ICD-9, CPT-4, HCPCS CODING

MANAGED CARE GUIDELINES WORKER’S COMPENSATION CMS, MEDICARE AND MEDICAID ETHICS ACCOUNTS

RECEIVABLE APPEALS AND UTILIZATION REVIEW

Santa Rita High School, Tucson, AZ

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