Project Manager Management

JENNEY J. MAK, PMP

********@*****.***

San Francisco / Sacramento, www.linkedin.com/in/jenney 408-***-****

CA mak

Program Manager with over 10+ years in information technology, project

management, business workflow optimization, revenue capture / billing,

ecommerce software integration and adoption within healthcare, financial

services, government, and insurance industries, including 6+ years as

Managing Director of Project/Program Management Office, 8+ years P&L

experience in leading/motivating multiple disciplines and staff in mid to

large sized organization. Devoted in PMO services excellence, agile

methodologies, enterprise systems integration, six sigma business

performance management (scorecard), and strategic planning/consulting;

best known for leading/building high performance team; expert in

departmental management, budgeting, planning, and life-cycle software

implementation. Core competencies include:

PMBOK, PMO, OPM3, CMM, SDLC SOA, ESB, BI, ETL, DSS, EPIC, Cerner

Relationship Management, Pre-Sales Investment, Payment, Cash, Billing,

Support Insurance, Claim

Business Process Redesign, Change International Banking, Treasury

Management Management, CRM, ERP

Enterprise Systems Integration & Six sigma, Kaplan & Norton Balanced

Transformation Scorecard

Innovation & Intellectual Capital RFP, Contract Negotiation, SLA, ASP, MSP,

Management SaaS

PROFESSIONAL EXPERIENCE

J&K Associate Jul 2010 to Present

Partner / Project Manager / Solutions Consultant

. Contract project/program managements for Fortune 500 clients.

. Provide project management and Business Intelligence solutions

consulting for private healthcare information systems.

. Create online presence, develop products, and increase sales revenue

for family-owned business store.

. Executive Director; provide pro bono project management and management

consulting for International Professors Projects.

Kaiser Permanente, Pleasanton, CA 2004 to Jun 2010

Principal Program Manager (2008-2010) / IT Manager, Enterprise Integration

Services (2004 - 2007)

Large program leader specialized in innovation advanced technologies,

revenue management, enterprise systems integration, and operations process

improvement; annual budget $8M. P&L responsibility for Enterprise

Integration Services PMO, five portfolios and eight regions strategic

projects, aggregate budget $10M:

. Authored multi-year Enterprise Systems divisional planning and

budgeting, $50M over 3 years.

. Built/enhanced PMO; established/refined project management

tools/methodologies, resource supply/demand management, portfolio

financial management, and agile software delivery framework; achieved

98% CPI/SPI.

. Directed 12+ Project Managers, 24+ Analysts, multi-disciplined

systems integration teams of 120+, 75+ concurrent projects &

operations; excelled at identifying opportunities, planning, leading,

execution, and meeting tight deadlines.

. Orchestrated e2e revenue cycle technology initiatives including front-

end registration, middle-tier standardized coding, and back-end billing

and collections; supported Business Intelligence strategic planning and

implementation.

. Refined 300+ HL7 healthcare data interchange connecting CPOE/EMR

systems; concurrently developed 20+ SOA web services to modernize

integration modules for member eligibility, IVR, pharmacy warehouse, and

PeopleSoft.

. Led mobile device integration and real-time video/voice communication

initiatives enabling telemedicine clinics including Psychiatry Outcomes

Management, Dementia Psychiatric Consultation Telemedicine, Pediatric

Rehabilitation Telemedicine, and Telemedicine Wound Care Management.

. Implemented centralized web-based patient scheduling to first 50

hospital administrators and clinicians; piloted 20-users web-based

physician access portal, projected $2M saving upon complete rollout.

. Provided consulting, knowledge expertise in balanced scorecard and

performance management methodologies.

. Advocated in designing middleware command center to provide 24x7

information integration support connecting membership, claims,

Finance, HR, & CRM.

. Managed key vendor relationships, contract negotiations, Statement of

Work, and service level agreements; hands-on technical and program

management for highly visible & complex engagements.

McGRAW-HILL, Monterey, CA

2002 to 2004

Directorate Manager, Technology Solutions and Project Management

Managed Information Technology PMO; 12+ FTE aggregate budget $15M.

Recruited eight project management talents and built cohesive management

team. Managed most profitable department, representing 15% of revenues at

10% cost. Worked directly with VP of Program Office:

. Directed technology analytics solutions, budgeting, strategic and

tactical planning; managed 25 high-profiled government accounts,

including Los Angeles District in California, Department of Defense,

Kentucky State, and Indiana State; P&L of project management office,

implemented 120 concurrent software development/implementation

projects on Windows, UNIX, J2EE, XML, SQL Server, Weblogic, Visual

Basic, Oracle, ISIS, and Rational Suite.

. Built distributed Project Server infrastructure; piloted top 10

projects for effective portfolio and resource management.

. Designed and deployed $300K knowledge management and e-learning systems;

proposed, planned, and managed $200K project management retooling,

reorganization, and transformation.

. Authored multi-million end-to-end technological solutions - ROI exceeded

79%.

IBM CORPORATION, North America - IL, CO, MI, OH, NC

2001 to 2002

Senior Technology Project Manager / Solution Consulting / Pre-sales

Support

Recruited for newly formed multi-million Business Banking Center of

Excellence services specialized in trade, treasury, payment, web-based

development, and system integration. Provided information management

solutions and led e-business engagements, ranging from $350K to $2M, on

Windows, Websphere, Java, MQseries, XML, SQL, and DB2/Oracle for top-tiered

financial institution and government:

. Improved 40% operations efficiency by re-architecting ePayment solution

for First Data Corporation.

. Created $500K eStore and ePayment solution roadmap for State of Michigan

and co-authored $9M Rapid Application Development Center solution of

excellence.

. Designed and initiated Project Management Office (PMO) for Ohio Casualty

Insurance Company; accelerated software release cycles and reduced time-

to-market by 50%.

Additional Work Experience - Global Banking, Business Intelligence,

Investment, & Finance

. Directed $1.2M ACH and Lockbox system infrastructure upgrade and

attained 99.9% system reliability.

. Planned and managed IT Global Bank projects; full accountability for

developing applications, integrating, and migrating traditional

business practice to e-business; aggregate budget exceeded $20M.

. Defined investment & securities MSP/SaaS and completed multi-

million Treasury Management portal feasibility study.

. Designed and implemented $750K Six Sigma Business Performance

Management system in three months enabling online operations

dashboard and risk alerts.

. Led multi-disciplined teams of 120+; TCV $10M global banking

modernization.

. Led 20+ FTE reverse-engineering AP and AR modules for cross-border

mobile billing systems.

. Rewrote/enhanced Investment, Membership, Claims, Trading Floor P&L

system, & led General Ledger modernization project for large

investment firm.

. Led process re-engineering effort resulting in 30% increased

operations efficiency for Global Trade US, Asia, and 20+ processing

agents.

EDUCATION AND CERTIFICATION

Master of Science, Engineering, University of Illinois, Urbana-Champaign,

IL.

Certified Project Management Professional (PMP), Project Management

Institute, Newtown Square, PA.

Building Next Generation PMO & Portfolio Management PMI Certificate.

Certified Manager, First Chicago Bank, Chicago, IL.

Member of CIO.com, & balancedscorecard.org[pic][pic][pic]

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