Patricia Gause
**** *********** **., ******, ** 44060 + Cell 440-***-**** + Home 440-257-
**** + ********.*****@***.***
OBJECTIVE
A Receptionist/Secretarial position using customer service and
interpersonal strengths coupled with a team attitude to build and maintain
strong client relationships.
SKILLS SUMMARY
. Quick learner with the ability to learn new computer, email and internet-
based programs
. Proficient with MS Office including Word, Excel, PowerPoint, Access,
Quickbooks and Outlook
. Strong multi-tasking skills and focus towards completing assigned duties
on-time
. Customer-focused with excellent verbal communication skills
WORK EXPERIENCE
Receptionist / Secretary April 2010 -
Present
Lake Med Nursing & Rehabilitation Center Painesville, OH
. Greeting family, friends, clients, physicians and business associates
. Answering all incoming phone calls and resolving telephone inquiries in a
professional and friendly manner
. Data entry of physician and medication orders
. Receiving money from residents and family for services rendered
. Preparing daily deposit
. Insurance verification calls
. Printing out daily patient rosters
. Distributing incoming mail to residents and staff
. Operating various office equipment and supplies
. Placing phone calls to family regarding conferences pertaining to their
family members
. General office activities such as: filing, typing, operating various
office equipment and making collection calls
Administrative Assistant / Accounts Payable August
2004 - April 2010
TranSystems Corp, (Civil & structural engineering firm) Cleveland, OH
. Prepared A/P invoices for multiple Ohio locations
. Provided project support, invoicing and document processing
. Monitored payment status for sub-contracted consultants
. Assisted multiple departments preparing proposals, client reports, and
data management
. Supported sales team by scheduling appointments, providing weekly sales
reports and preparing expense reports
. Organized monthly luncheons, social outings, holiday luncheons and
celebrations
. Coordinated management team arrangements including flights, hotels,
meeting rooms and rental cars
. Researched and purchased most of the existing office equipment
. Resident "go to" person for all equipment and office area management
. Maintained local office checking account, petty cash and check requests
. General office activities such as: reception duties, interoffice &
outgoing mail, filing & system updates
Receptionist / Legal Secretary
January 2002 - August 2004
Zimmerman, Caticchio, Eisenberg & Modica, (Law firm) Lyndhurst, OH
. Presented "positive first impression" of firm by answering incoming
calls, greeted clients and business associates
. Organized a variety of business and legal associate appointments
. Maintained correspondence, contracts, pleadings, discovery, legal
opinions and other records and documentation
. Entered, modified, and retrieved data into/from local, state, and
national computer systems
. Provided information to law enforcement agencies, courts, attorneys and
the public in accordance with legal requirements
. Purchased and operated office equipment and supplies
Receptionist / Secretary August 1998
- November 2001
Polychem Corporation,(Plastic strapping) Mentor, OH
. Greeted customers, vendors and visitors at operating facility
. Answered all incoming phone calls and resolved telephone inquiries
. Prepared and distributed daily and weekly sales reports
. Coordinated report development for 12 outside sales representatives
. Purchased and operated various office equipment and supplies
Receptionist / Customer Service / Secretary August
1998 - May 2005
Kronheims Furniture, Mentor, OH
. Answered telephones and greeted customers
. Assisted customers with order processing
. Processed and expedited orders in support of six sales associates
. Completed timely data entry of furniture sales transactions
. Set-up and scheduled furniture deliveries to customers
. Generated daily sales tracking reports for sales team
. Balanced cash drawer and petty cash daily
Receptionist / Secretary October 1995
- April 1998
Alloy Bellows & Precision Welding, Highland Heights, OH
. Greeted customers and answered incoming calls
. Purchased office equipment and supplies
. Processed customer orders, matched invoices to packing slips
. Balanced petty cash weekly