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Customer Service Sales

Location:
Mentor, OH, 44060
Posted:
June 24, 2011

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Resume:

Patricia Gause

**** *********** **., ******, ** 44060 + Cell 440-***-**** + Home 440-257-

**** + ********.*****@***.***

OBJECTIVE

A Receptionist/Secretarial position using customer service and

interpersonal strengths coupled with a team attitude to build and maintain

strong client relationships.

SKILLS SUMMARY

. Quick learner with the ability to learn new computer, email and internet-

based programs

. Proficient with MS Office including Word, Excel, PowerPoint, Access,

Quickbooks and Outlook

. Strong multi-tasking skills and focus towards completing assigned duties

on-time

. Customer-focused with excellent verbal communication skills

WORK EXPERIENCE

Receptionist / Secretary April 2010 -

Present

Lake Med Nursing & Rehabilitation Center Painesville, OH

. Greeting family, friends, clients, physicians and business associates

. Answering all incoming phone calls and resolving telephone inquiries in a

professional and friendly manner

. Data entry of physician and medication orders

. Receiving money from residents and family for services rendered

. Preparing daily deposit

. Insurance verification calls

. Printing out daily patient rosters

. Distributing incoming mail to residents and staff

. Operating various office equipment and supplies

. Placing phone calls to family regarding conferences pertaining to their

family members

. General office activities such as: filing, typing, operating various

office equipment and making collection calls

Administrative Assistant / Accounts Payable August

2004 - April 2010

TranSystems Corp, (Civil & structural engineering firm) Cleveland, OH

. Prepared A/P invoices for multiple Ohio locations

. Provided project support, invoicing and document processing

. Monitored payment status for sub-contracted consultants

. Assisted multiple departments preparing proposals, client reports, and

data management

. Supported sales team by scheduling appointments, providing weekly sales

reports and preparing expense reports

. Organized monthly luncheons, social outings, holiday luncheons and

celebrations

. Coordinated management team arrangements including flights, hotels,

meeting rooms and rental cars

. Researched and purchased most of the existing office equipment

. Resident "go to" person for all equipment and office area management

. Maintained local office checking account, petty cash and check requests

. General office activities such as: reception duties, interoffice &

outgoing mail, filing & system updates

Receptionist / Legal Secretary

January 2002 - August 2004

Zimmerman, Caticchio, Eisenberg & Modica, (Law firm) Lyndhurst, OH

. Presented "positive first impression" of firm by answering incoming

calls, greeted clients and business associates

. Organized a variety of business and legal associate appointments

. Maintained correspondence, contracts, pleadings, discovery, legal

opinions and other records and documentation

. Entered, modified, and retrieved data into/from local, state, and

national computer systems

. Provided information to law enforcement agencies, courts, attorneys and

the public in accordance with legal requirements

. Purchased and operated office equipment and supplies

Receptionist / Secretary August 1998

- November 2001

Polychem Corporation,(Plastic strapping) Mentor, OH

. Greeted customers, vendors and visitors at operating facility

. Answered all incoming phone calls and resolved telephone inquiries

. Prepared and distributed daily and weekly sales reports

. Coordinated report development for 12 outside sales representatives

. Purchased and operated various office equipment and supplies

Receptionist / Customer Service / Secretary August

1998 - May 2005

Kronheims Furniture, Mentor, OH

. Answered telephones and greeted customers

. Assisted customers with order processing

. Processed and expedited orders in support of six sales associates

. Completed timely data entry of furniture sales transactions

. Set-up and scheduled furniture deliveries to customers

. Generated daily sales tracking reports for sales team

. Balanced cash drawer and petty cash daily

Receptionist / Secretary October 1995

- April 1998

Alloy Bellows & Precision Welding, Highland Heights, OH

. Greeted customers and answered incoming calls

. Purchased office equipment and supplies

. Processed customer orders, matched invoices to packing slips

. Balanced petty cash weekly



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