Manager Customer Service
Resume:
Veronica A. Madison
**** ***** ***** ***** *** #* Clarkston, GA 30021 Phone 404-***-**** E-Mail
***********@*****.***
Objective
TO PERFORM WITH HIGH QUALITY SKILLS IN A MANNER WHERE PROFESSIONALISM AND
DEDICATION ARE SHOWN THROUGHOUT THE PERFORMANCE OF ALL OF MY ASSIGNED
DUTIES
Functional Summary
I process over 25 years experience in corporate financing, accounts payable
& receivable, training coordinator and training instructor. Computer
software training, tax instructor, auditor, store manager, call center
manager, customer service, as well as many other qualifying skills that can
be applied.
Education
o 2008 - 2012 Kaplan University - Enrolled Student - BS in Legal Studies
o 2005 - Professional Small Business Management Program - "Small
Business Management Certificate"
o 2005 Interactive College of Technology - Chamblee, GA
o 1998 - 2002 Jackson Hewitt Tax School - Atlanta, GA "US Individual
Income Tax Return"
o 1990 - Life University of Chiropractic - Atlanta, GA "X-Ray
Technician"
o 1982 - Richmond County Board of Education - Augusta GA "Substitute
Teacher Seminar"
o 1972 - Garfield High School - Seattle, WA
Software Experience
o Windows 95/98/2000/ME/XP, Microsoft Office Professional/2007,Westlaw,
LexisNexis, Microsoft Word, Access, Power Point, Peachtree Accounting,
Quick books Pro, Quicken, Coral Presentation, J.D. Edwards software,
Chiro 7000, Lotus 123, Jackson Hewitt Profiler and various privately
designed software.
Work History
2008 - 2009
Jackson Hewitt Tax Service - Kent, WA
Tax School Coordinator/Office Manager
o All required duties assigned for coordinator carried forward to
Seattle, WA
o Interviewing, hiring and placements of students
o Manager Tax Office
1999-2006
Hardy Development LLC - Atlanta, GA
(Smart Tax Services)
Tax School Training Coordinator (Regional)
o Implemented the Tax Instructors Training programs that trained 14
Instructors for employ
o Designed Tax School training material
o Review and design all course material for tax course syllabus
o Monitor and maintain all student class rosters, progress reports,
grades, attendance records,
Training history, employment availability and students placement for
all management levels
o Order, correlate, and maintain tax course material and supplies
o Interviewing, hiring and placements of students
Administrative Support
o Administration duties, data entry, answering phone, faxing, duplicate
of documents for release to customer
o Perform customer services support, prepare income tax returns, correct
internal and external errors, service returns
o Assist customer with the Internal Revenue Service related issues and
corrections
o Process and print customer checks
o Oversee checks voids, reissues and distribution
o Utilize proprietary software to process and transmit company data to
prospective agencies
Beers Construction Company - Atlanta, GA
2000-2001
Accounts Payable Specialist
o Daily Invoice input 200-400 per day, match PO's with shipping
documents
o Check printing reports issued, printed and matched checks with
documents
o Mail distribution of checks
o Weekly, monthly & year-end closing and reports
o J.D. Edwards software usages
o Assist in training of the Cost Accountants on J.D. Edwards proprietary
software
o Assist programmers with debugging and troubleshooting various software
applications
Georgia-Secretary of State Office - Atlanta, GA
1998-1999
Licensing Renewal Representative
o LPN/Register Nursing Renewal Division
o Renew and issued licenses for State of Georgia Nurses Continuing
Education Program
o 88,000 to 100,000 nurse renewal required
o Maintain data information to process required renewed licensing
Georgia Power Company - Atlanta, GA
1994-1998
Corporate Treasurer/Money Management
o Audit all scheduled invoices over $50,000 and above
o Process check distributions in house and mailing
o Review Tax departments payments once a month with $15 plus million in
checks
Distribution run
o Co-signed all checks that were $100,000 and above
o Process 300-400 invoices per day
Contact this candidate