Administrative Assistant Customer Service

YVONNE FOSTER

P.O. Box *****

Mayfield Heights, Ohio 44124

Cell 216-***-****

******.********@*****.***

Executive Level Professional

Executive Administrative Assistant/ Administrative Assistant

PROFILE

Skilled with a comprehensive understanding of all office related practices, procedures and protocols. Possess outstanding

organizational and multitasking abilities. Excellent customer service skills. Keen ability to incorporate a strong work

ethic, when interfacing with superiors and colleagues to produce quality work and efficient outcomes.

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PROFESSIONAL COMPENTENCIES

ADMINISTRATIVE

Computer proficiency with specialized skills of Windows Professional XP, Windows 7,Vista, Microsoft Office,

Microsoft Outlook, Excel, Access and Power Point.

Excellent written and communication skills.

Proven ability to handle confidential situations with diplomacy and tact.

Experience working for all levels of management.

Flexible and can work equally well in an independent setting or as part of a team.

Performance driven time management skills.

EMPLOYMENT:

Business Owner

Began start up online business, Zamzuu the future of shopping. Part-time 2010-Present

Confer with potential customers and explain the benefits of using my website.

Introduce customers to website for their shopping needs.

Follow-up to insure customer satisfaction.

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The Cleveland Museum of Natural History, Cleveland Ohio

Executive Administrative Assistant 2008-2010

Assistant to Marketing Director

Performed all requests for information pertaining to exhibits, activities and events scheduled on a daily basis at

the Museum.

Composed and typed documentation and literature that supported current press releases and media information on

a weekly basis.

Supported sales team, Public Relations manager, Web Designer and Graphic Artist and all other Marketing staff.

Performed all general office duties to ensure, time sensitive materials were handled and completed.

Hartman Personnel Services, Beachwood Ohio 2007- 2008

Executive and Administrative Assistant

Performed Executive and Administrative work

Updated reports, managed multiple phone lines.

Assisted in the preparation of documents for executive level management.

Performed all office related duties at various companies.

David Myers University, Cleveland, Ohio 2004- 2007

Administrative Assistant

Administrative Assistant to the President of Myers University.

Performed all support duties which included preparing reports and keeping accurate records.

Maintained meeting schedule and made travel arrangements.

Prepared correspondence, typed purchase orders and check requests.

Maintained schedules for all Executive Officers.

Planned and coordinated Board of Trustees, Board of Associates and President’s Cabinet meetings,

Nationwide Insurance Company, Cleveland Heights, Ohio 1991- 2004

Executive Administrative Assistant

Assistant to the branch President.

Duties & responsibilities included making travel arrangements, preparing and analyzing daily reports,

Typed correspondence and maintained the president’s itinerary.

General office support duties included, preparing client quotes, and typing proposals.

Coordinated and oversaw client functions and meetings.

Handled the general functions of the office such as bookkeeping issues and ordered supplies.

Billing, accounts payable and receivable.

EDUCATION & TRAINING

Corporate College – Presently continuing education

Applied Business Degree Administrative Office Systems

PSI Institute, Cleveland, Ohio

Computer Programming Certificate

REFERENCES AVAILABLE UPON REQUEST

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