Customer Service Office Assistant

Kimberly Johnson

*** ****** ******, ********, *** York 11221

Tel:917-***-**** Email: *********@*****.***

Profile

A goal focused and achieved oriented professional with a solid background of office administration and computer system

operations. Demonstrates leadership, time management, problem solving, and decision making skills with the ability to set

priorities and organize operations with optimum results. Performs challenging task involving attention to detail and

organization analytical abilities. Works effectively under a wide range of circumstances with the capability of quickly

learning new systems and procedure.

Experience

Office Assistant, Harlem Dowling New York, New York

2010 – 2011

Worked in a high volume faced paced environment, provided a wide range of administration and business support

functions. Provided phone coverage, type memos and letters for the department’s manager. Handled data entry functions

in a timely manner. Handled client records, scheduled appointments, facilitated meetings to ensure the clients met their

goals. Customer service, answered any questions or resolve situations in a positive manner. Conducted due diligence on

all applications to verify client employment, and housing verification. Utilized a variety of data base to verify client

information, made recommendations and documented case records for management to review.

Office Assistant, Abbott House, Bronx, New York

2009 – 2010

Handled client’s records, scheduled appointments, and facilitated meetings to ensure the clients met their goal. Customer

service, answered any questions and resolved situations in a positive manner. Conducted due diligence on all applications

to verify client employment, and housing verification. Utilized a variety of data bases to verify client information, made

recommendations and documented case records for management to review.

Office Assistant, Administration for Children Services, New York, New York

2007 – 2009

Worked in a high volume fast paced environment, provided a wide range of administrative and business support functions.

Typed memos and letters for the department’s management and supervisor. Handled data entry functions in a timely

manner. Handled client’s records, scheduled appointments, and facilitated meetings to ensure the client met their goal.

Customer service, answered any questions or resolved situations in a positive manner. Conducted due diligence on all

applications to verify client employment and housing verification. Utilized a variety of data base to verify client

information, made recommendations and documented case records for management to review.

Customer Relations, Atlantic Bank of New York, New York, New York

2005- 2006

Provided a high level of administrative support, performed a wide range of business related tasks such as handled

customer calls and inquiries, composed correspondence, processed incoming and outgoing mail. Provided account

service, processed maintenance forms for change of address, monitored customers accounts for account activity.

Customer Relations, Costco Wholesale, Brooklyn, New York

1996 – 2004

Applied superior customer service via telephone inquiries or in person. Provided account services, checked and tracked

orders. Processed new membership accounts, and renewed card holder’s membership. Implemented prompt resolutions

for unique services, issues and barriers.

Education

Monroe College, Bronx New York

Bachelors of Science

Skills

Working knowledge of Microsoft Word, Excel, Power Point

Contact this candidate