Customer Service Sales Representative

Jim Leadbetter

** ******* **, ***** *****, CA ***50

*************@*****.*** 408-***-****.

OBJECTIVE

Seeking a position within a support related field.

WORK EXPERIENCE

Customer service/technical 7/08-present

WhiteHat Security, Santa Clara, CA

WhiteHat Security is the leading provider of website risk management

solutions that protect critical data, ensure compliance and narrow the

window of risk.

. Assists customers efficiently with technical issues

. Training clients on company software & interface platform.

. Interface troubleshooting

. Technical form training

. Knowledge of API

. Scheduling

. Working knowledge of the following CRM software:

- Sales Force

- Parature

- HelpStream

Outside Sales Representative 6/07- 7/08

Fastenal, San Jose, CA

Fastenal is a nationwide supplier of construction and industrial

materials.

. Assists customers in finding the supplies that they need at the best

price

. Efficiently communicates with customers to continually meet their

needs

. Delivers customer products within a timely manner

. Continuously advances product knowledge to efficiently service

customers.

. Purchasing & buying experience in order to meet sales goals.

Cashier /Checker 11/95- 6/07

Albertsons, Santa Clara, CA

Albertsons is a nationwide grocery store that provides goods and

services for members of the community.

. Provides fast and friendly customer service

. Forklift operator certified along with shipping/receiving

Drum instruction

Santa Clara, CA

Instructing private lessons, which include proper technique, timing, &

groove

. Areas of expertise include jazz, rock, pop, funk, blues, as well as

classical instruction

. Vast knowledge of the music industry as well as the performance arts

Animal Specialist 12/04- 12/06

Pet Valet, Santa Clara, CA

Pet Valet is an animal care company that boards dogs as well as dog

outings

. Direct supervision of dogs in groups of 17 or more

. Working knowledge of dog breeds as well as K9 personality

EDUCATION

A.A. Music Expected 5/12

Mission College, Santa Clara, CA

. Fastenal "School of business" certification of completion.

. Completed courses within the following areas of web security:

- Intro to web security

- Threat modeling

QUALIFICATION HIGHLIGHTS

. Proficient in Microsoft Windows for PC as well as Mac

. Working knowledge of digital media including photography

. Excellent people skills through work experience

. Playing drums for 19 years

. Playing drums professionally for 10 years in various bands

. Recording, touring & session work experience

. Vast knowledge of drums and percussion

. Drum endorsements:

RCI Drums, Silverfox drumsticks, Saluda Cymbals

INTERESTS

Music

Bodyboarding

Skateboarding

Mountain Biking

Snowboarding

Contact this candidate