Human Resource Manager

Vicki Bosworth

Frisco, TX ***** ********.********@**.**.*** 214-***-****

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Human Resource executive

Turnarounds & Revitalizations ( High-Growth Enterprises ( Outsourcing

Human Resources, Operations, and Sales/Marketing Acceleration

Global human resource executive with experience in strategic and

operational delivery of human resource programs enabling improved business

performance. Providing human resource support for a Fortune 9 technology

(Applications, ITO and BPO) outsourcing company in a multi industry and

matrixed environment. Functional areas of expertise include HR strategy

planning, compensation management and benefits implementation, leadership

coaching, performance management, succession planning, training and

development curriculum, workforce management (forecasting / hiring /

placement / exit), and low cost work migration. Influences others to

achieve dramatic results.

Collaborative Relationship Management Organizational Restructuring

Change and Talent Management Quality and Performance Improvements

Business and Operations Acumen Strategic and Succession Planning

PERFORMANCE HIGHLIGHTS

. Improved employee engagement from 37% to 73% in an 18-month period by

executing global HR programs.

. Managed organization redesign and workforce movements, resulting in

savings and margin improvements.

. Serves as advisor and executive coach to senior management, including C-

level executives, improving team performance related to leadership,

productivity, and HR processes.

. Strategically designed and executed processes to control labor, related

to cost, capacity, and placement.

. Designed and implemented workforce strategies and automated workforce

headcount/forecasting for North America, incorporating succession

planning techniques to effectively utilized talent.

. Specific industries supported include:

Manufacturing Retail /Consumer Healthcare

Goods

Financial Services Transportation Communications

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Human Resource Experience

Independent Consultant October 2010 to Present

Engagements include: Expatriate Policy framework, Employee Survey,

Harassment Training and

Delivery framework for HR Shared Service Model

Electronic Data Systems (EDS) - an HP Company, Plano TX October 1987 to

February 2010

A Fortune 9 Technology Outsourcer

Human Resource Director, Americas Delivery (April 2008 to February 2010)

. Supported seven SVPs/VPs and 26,000 employees in a leveraged

environment with $9.5B in revenue, leading an HR team of 15

professionals to execute HR services to include compensation,

performance and talent management and employee relations support.

. Implemented improvements in workforce management and lowered labor

expense by streamlining hiring processes and ensuring migration of work

to low cost global sites.

. Supported organizational redesign to a new operating model, including

the execution of succession planning for the top two leadership levels

resulting in the placement of the strongest talent quickly ultimately

contributing to the success of the organization.

. Supported changes to level job coding and compensation actions to lower

workforce expense.

. Managed the global workforce reduction effort for the ITO Service Line,

which included oversight for the redeployment of resources at an

appropriate margin.

Human Resource Director, U.S. Region (May 2006 to April 2008)

. Supported SVP for the U.S. Region, in addition to leaders in sales,

operations, and multiple industry executives and 39,000 employees with

$8B in revenue, leading an HR team of 14 professionals.

. Improved margins by lowering labor expenses by implementing strategies

to promot best shore migrations.

. Designed and implemented region-wide staffing request and approval

process, which resulted in streamlined, centralized procedures.

. Managed work force reductions and supported the execution of an Early

Retirement Offer, ensuring fair and equitable actions were supported

throughout the enterprise.

. Transformed the process for managing headcount through the development

of a workforce forecast tool to manage account run off and labor

placement process, ensuring effective management of expenses.

. Supported transformation to a new organizational design, improving the

management of leveraged expense.

. Implemented a process to address compensation incentive plans for

executive, call center, applications, and sales teams, ensuring the

maximum return on investment.

. Managed executive level scorecard administration and compensation

awards, ensuring performance pay differentiation.

. Defined the processes and tools to address business run off and

redeployment of resources by creating a managed process and set of

tools later implemented corporate-wide.

Human Resource Director, Global Business Support Organizations (August

2004 to May 2006)

. Supported six EVPs, reporting to the Chairman over Finance, Legal,

Marketing, Risk Management, Human Resources, and Corporate Strategy.

. Managed HR team in support of global coordination in Asia Pacific,

Europe, Canada and Latin America.

. Led succession planning and organizational design, transforming the

organization to a decentralized regional financial structure.

. Launched employee development initiative beginning with competency

reviews in the accounting, finance, and audit departments which

resulted in a defined career path and improved engagement.

. Implemented defined career paths, a job-rotational development program,

and leader effectiveness training, which were all tied to leaders'

scorecards.

. Formulated training strategy that addressed Sarbanes Oxley

requirements, thereby improving controls.

. Improved employee survey scores from 37% to 75% participation.

. Assisted Corporate Planning with the alignment of goals to the Long

Term Executive Incentive plan.

. Created an executive acclimation process that increased time to

productivity, later adopted by Corporate.

Global Human Resource Manager, Applications Delivery (August 2002 to

August 2004)

. Delivered global human resource support for 39,000 employees in 30

countries and 93 leveraged Solution Centers with a $2.7B annual budget.

. Optimized resource placement by implementing bench management processes

and workforce deployment tools that addressed supply, demand and re-

skilling, thereby minimizing excess capacity.

. Organized global employee communication panels, which improved overall

employee engagement.

Human Resource Business Partner, State and Local Health Care (January

2001 to August 2002)

. Delivered human resource support for 6,200 U.S. employees responsible

for $900M revenue.

. Led spans and layer initiative, which improved the ratio from 1:9 to

1:15.

. Implemented standards for Account Attendance Plans, which minimized

employee relations issues.

Program Manager, Change Management/Human Resource Operations (July 1998

to December 2000)

. Designed and implemented Paid Time Off (PTO), Short-Term Disability and

Vacation policy to include benchmarking, vendor selection, SAP/payroll

integration and training to achieve savings of $25M.

. Designed system, processes, training, reporting and severance policy to

support 10,000 reductions.

. Partnered with Sr leaders and corporate organizations in the design,

automation and metrics to deliver a Balanced Scorecard to reward top

executives.

Electronic Business HR Manager, Organization Development (April 1996 to

July 1998)

. Collaborated with Compensation on successfully implementing the first

planning tool.

. Developed a corporate and division level acclimation process later

adopted by Corporate.

. Designed and implemented a campus recruiting program and employee

referral program.

EDS Business Experience

Product Manager - Merchant, Credit and Exception Processing (April 1993

to April 1996)

. Successfully launched EDS' Debit Card product; defined functionality,

pricing and operation standards.

Account Manager (April 1991 to April 1993)

. Managed relationship with First USA, fourth largest merchant acquirer

with $10.6B in sales. Increased contract value by $2.5M.

Business Planning Manager (June 1989 to April 1991)

. Led transition of 130 ATM clients integrating operations; managed

budget of $1.1M.

Manager, Account Management, Mtech (June 1987 to June 1989)

. Managed ATM business with $34M in revenue across 17 states; achieved

97% retention and 116% sales target, while managing a budget of $2.4M.

ADDITIONAL PROFESSIONAL Experience

ATM Sales Consultant, MoneyMaker, (Gibraltar Savings) EFT Services, Dallas,

TX

Account Management and Sales, Barclays Bank, New York, NY

Education

M.B.A. - University of Dallas, Irving, TX

B.A., Psychology - University of Texas-Dallas, Richardson, TX

Continuing Education Highlights

Executive School of Banking

EDS Account Leaders

ABA School of Banking

MIT Learning Organizations

PHR Certified - Human Resource Certification Institute

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