Sales Manager

James S. Grey

***** ****** ***** **** (T) ***-

***-****

Charlotte, NC 28273 ********@*****.***

(C) 704-***-****

Automotive Industry Sales & Operations

Vice President ( Division President ( Chief Operating Officer ( General

Manager

Highly accomplished, results-driven Operations Executive with extensive

experience in automotive repair and retail services sectors. Proven ability

to dramatically reduce costs while increasing revenues. Special expertise

in establishing and growing locations, building top-performing teams, and

directing multi-store divisions. Excellent problem-solving skills.

Core Competencies:

Business Development & Sales ( Service & Repair ( Innovation ( Marketing (

Budgeting

New Store Development ( Team Building ( Revenue Growth ( P&L Management (

Quality

Process Improvement ( Customer Satisfaction ( Cost Control ( Consulting (

Leadership

PROFESSIONAL EXPERIENCE

THE AUTOMOTIVE ADVOCATE, Charlotte, NC 2011 - Present

Owner / Senior Consultant

Established and manage consulting business focusing on AAA clubs. Manage

all business functions, including marketing, sales, strategic planning,

negotiations, and projects.

. Negotiated contract with CAA South Central Ontario to provide operational

reviews of 13 service centers and develop rapid turnaround strategy for

company.

. Designed new marketing programs and operational procedures that have

already begun to reverse negative trends.

AAA CAROLINAS, Charlotte, NC 2001 - 2010

President / Vice President / ERS Manager

Directed $35M division of multi-state automotive maintenance and repair

company. Coordinated network of 400 towing contractors. Oversaw P&L,

budgeting, forecasting, marketing, HR, databases, sales, and service.

Supervised 350 direct and indirect reports.

. Established new division supporting North and South Carolina, and grew

from 2 stores to 30 stores in less than 10 years.

. Promoted rapidly through increasingly responsible positions based on

performance.

. Saved $1.7M by identifying and eliminating falsified towing claims.

. Generated 52% gross margin by developing highly successful sales program.

. Achieved profitability for each new location within first 30 days, on

average.

. Increased revenues by expanding offerings and co-developing store format

for insurance and travel services business lines.

. Reduced costs by and increased customer satisfaction negotiating

effective delivery system with Michelin and introducing new shop repair

and diagnostic procedures.

. Spearheaded $3M in rebates by negotiating price and rebate contract with

oil company.

. Actively involved in creating building layout design for new centers.

Design now being used by AAA on national basis.

. Created marketing and business model adopted by all other AAA centers

nationwide.

James S. Grey ( Page 2

BEST BUILT ENGINES, Charlotte, NC 2000 - 2001

General Manager

Oversaw business operations for Best Built Engines, Econolube N' Tune, and

Quality Engines locations. Managed production and sales of rebuilt engines

as well as retail-driven automotive service and repair functions.

. Increased profitability by improving delivery communication procedures,

thereby reducing warranty claims.

. Implemented numerous cost-saving production techniques.

CAREER NOTES: Previously held positions of Owner/President of AUTOTUNE

CENTERS (Buffalo, NY) and Junior Research Engineer at FORD MOTOR CO.

(Southfield, MI). Details available on request.

EDUCATION

AAS in Automotive Technology, w/minors in Mathematics and Business

State University of New York, Morrisville, NY

CERTIFICATIONS & TRAINING

ASE Certification in all areas of Automotive Services

Qualified Ford Motor Arbitrator

Success Motivation Institute

Dale Carnegie Public Speaking

AFFILIATIONS

Clarence Rotary Board of Governors

Vice-Chairman: Tune Up Area Sub Franchisors Association

PATENTS & PUBLICATIONS

Hold US Patent (details available on request)

COMPUTER SKILLS

MS Office, Access, various industry-specific applications

Contact this candidate