Customer Service Manager

Nancy Maack Evans

303-***-**** e-mail: ***************@*****.***

SUMMARY OF ACCOMPLISHMENTS

Provided support by assisting attorneys perform legal research, file

management and case progression activities including preparing and

maintaining case files, electronic court filings, drafting and review of

documents, obtaining and analysis of medical and insurance records while

working under strict time constraints and maintaining a commitment to

teamwork, progress and integrity. Coordinated the collection, preparation

for vendor scanning and in house review for production of 120,000 +

documents. Supervised and instructed up to 15 paraprofessionals for a

review of 150,000 + documents. Increased productivity by analyzing and

condensing deposition transcripts for attorney review. Identified and

implemented a short cut while manually redacting 100,000 + documents by 20

paralegals, saving the firm valuable time and resources. Maintained court

docket enabling attorneys to meet litigation deadlines.

PROFESSIONAL CAREER SUMMARY

Litigation Paralegal

Markusson Green & Jarvis, P.C., Denver, CO

July 2009 - May 2010

. Organized and prepared for client meetings, depositions, mediations,

arbitrations and trial by assisting attorneys with document collection,

electronic legal research, e-filing/service and management of

information for an insurance defense firm with a concentration in

construction defect and personal injury

. Complied and maintained deposition exhibit notebooks for use throughout

litigation and potential trial exhibits

. Assisted in the drafting of pleadings, discovery documents, subpoenas,

memoranda and correspondence

Litigation Paralegal

Holme Roberts & Owen LLP, Denver, CO October 2006 - January 2009

. Maintained court calendar, database entries; generated discovery and

default documents for a nationally recognized case

. Provided organizational and substantive support to attorneys and senior

paralegals, primarily in the areas of document management and review,

trial/arbitration preparation and legal investigation with a high level

of accuracy and attention to detail

Front Office and Billing Manager

Musgrave & Theis LLP, Denver, CO

April 2004 - September 2006

. Demonstrated exemplary customer service skills by interacting with

clients with tact and discretion; represented the firm to clients and

visitors; liaison with property management and vendors

Nancy Maack Evans

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. Established, maintained and managed law firm's time entry and billing

database including generating invoices and billing documentation,

coordinating prospective client information processing for compliance

with conflict of interest regulations

. Hospitality duties included scheduling and confirming client meetings,

maintenance of firm calendar and coordinating firm's special events from

inception to execution

. Complied and maintained pleading index and key pleading notebooks for use

throughout litigation

Receptionist

Perkins Coie LLP, Denver, CO

March 1999 - March 2004

Responsible for diversified administrative tasks including telephone

call screening, business travel arrangements and expense reports;

maintenance of law library, assisted with database entries,

scheduling of client appointments, ordering of office supplies

. Politely and professionally greeted and attended to clients and attorneys

while providing personal and emotional support with ambassador-like

diplomacy

EDUCATION AND CERTIFICATIONS

. Denver Paralegal Institute, ABA approved Paralegal Certificate

. Philadelphia Business School, Travel Consultant Certificate

. Pennsylvania State University, BA, General Arts and Science, Liberal

Studies

TECHNICAL SKILLS

Microsoft Word Microsoft Excel Microsoft Outlook

LexisNexis LiveNote PACER

Concordance I-Pro Abacus Legal

TABS III Billing CMS Data Billing Summation

PROFESSIONAL MEMBERSHIPS AND VOLUNTEER ACTIVITIES

. Rocky Mountain Paralegal Association, Former Co-Chair Pro Bono

Committee, member of the Education Committee

. Colorado Association of Litigation Support Managers

. Colorado Road Home, Project Homeless Connect

. Community Involvement Committee, Holme Roberts & Owen, LLP

. Humanex Academy- Board of Directors

. Littleton School District- PTO Executive Boards

. Meals on Wheels Volunteer

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